Receptionist for the Urology Department

About the job

Administration

Receptionist for the Urology Department

The Urology Department is looking for a receptionist with a workload of 80% to 100%, on a permanent contract. The starting date is scheduled for 1 January 2027 or to be agreed.

Context

The Lausanne University Hospital (CHUV) is one of the five Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, the CHUV plays a leading role in medical care, medical research, and education.

The Urology Department of the CHUV is one of the two university departments in French-speaking Switzerland. It has an 18-bed inpatient unit (with access to 12 additional beds), a consultation unit, a Neuro-Urology Centre, and an Endoscopy Centre.

In collaboration with the Oncology Department, the urology platform also provides diagnostic activities for the Interdisciplinary Prostate Centre and the Interdisciplinary Bladder Centre.

Mission

• You ensure the reception of patients, their relatives, visitors, and staff, in accordance with CHUV guidelines
• You handle the administrative management of outpatients, in accordance with the procedures and directives of the Patient Administrative Management Service
• You act as a liaison between the various reception stakeholders and other services within the institution.

Profile

• You hold a Federal VET Diploma as a commercial employee or an equivalent qualification.
• You have at least two years’ experience in a reception role, ideally in a hospital environment.
• Knowledge of foreign languages (English, German or Italian) is an asset.
• You are proficient with common IT tools.
• You possess good listening skills and a strong sense of hospitality and service, as well as good team spirit.
• You demonstrate flexibility, open-mindedness, adaptability, and the ability to manage demanding situations.

We offer

Becoming a member of the Lausanne University Hospital team means benefiting from:

• First-class social benefits, 20 days paternity leave and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th month salary and 25 days of holiday per year
• A minimum of three training days per year, with access to a varied offer within the CHUV Training Centre and partner training centres of the Canton of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighbourhoods for people relocating to Switzerland from abroad
• Social, cultural and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles and discounts on the purchase of electric bikes)
• Quality hotel-standard staff restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Kaba Cissoko, desk manager, at 021/314 55 54

As all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you are unable to apply online, please contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70

As part of the recruitment process for this position, if hired, you will be required to provide an original criminal record extract. You will also be asked to present your original diplomas and an identity document.

The CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our staff, we pay attention to different life paths and do everything possible to ensure equal treatment and prevent any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly on our recruitment platform by their services are not accepted and cannot be invoiced. Thank you for your understanding.