Meeting & Event Sales Manager 100% & (m/f/d)

About the job

Company Description

Mercure Zurich City

The Mercure Zurich City opened on 1 November 2023 in Zurich Altstetten. It combines modern architecture with elegant flair in a vibrant metropolis. Its 319 rooms in three categories, the fitness and wellness area, modern seminar rooms with the latest technical equipment, as well as the gastronomy with restaurant, bar and club promise a feel-good stay – both for business and private visits.

Job Description

• You are the first point of contact for our guests and customers regarding all event services – before, during and after the event, by phone, in writing or of course also personally on site
• Careful maintenance of customer data in the PMS is part of your daily routine as well as creating clear function sheets so that all departments work perfectly together
• You present our hotel with enthusiasm during guided tours – and you enjoy contributing to sales campaigns and sales conversations
• Active acquisition of new customers is your strength, and you enjoy expanding our customer portfolio
• You maintain existing customer relationships with sensitivity and commitment – you enjoy communication and build trust for long-term partnerships
• In close cooperation with Front Office and gastronomy, you ensure that meetings & events meet the exact wishes of our customers from planning to execution
• You quickly recognise upselling and cross-selling potentials – and you like creating additional added value for our guests
• You contribute ideas and actively develop our event and seminar offerings
• You keep an eye on market trends – and you have a sense for recognising new business opportunities
• You prepare analyses and reports on sales activities, revenue and customer feedback in a structured manner and use them to derive optimisations
• If necessary, you support proactive sales or take on deputising duties – flexible and solution-oriented

Qualifications

• A completed commercial or hotel management training forms your foundation
• You communicate confidently in German and English – both spoken and written at native speaker level
• You have further training in the area of meeting & events, sales or sales management
• Experience in a similar position – ideally in the event, meeting, hotel or sales sector
• Organisation is in your blood, and you keep an overview even with several projects at the same time
• You enjoy dealing with people – you appear confident, friendly and professional
• You are communicative, confident in negotiation and actively approach customers
• Flexibility and team spirit characterise you, and you like to pitch in when it matters

Additional Information

• We support you financially with your daily commute to work
• We take care of cleaning and ironing your suit – free of charge
• Regular team events with subsequent apéritif
• Free meals – three times a day
• Benefit from exclusive discounts within The Chocolate on the Pillow Group and the Accor Group – for you as well as your family and friends
• We challenge and promote you and are happy to bring you to the "Next Level" with our advancement and development opportunities