INTERNAL SALES CLERK (SALES SUPPORT)

About the job

INTERNAL SALES CLERK (SALES SUPPORT)

ELCO is the leading provider of heating solutions with first-class service aimed at meeting consumer needs throughout the lifecycle of its systems and products.

Consulting, products, systems and high-quality services.

For decades, ELCO has been at the forefront of burner technology, condensing boilers and solar energy, installing over 1.7 million heating systems across Europe.

Since 1928, ELCO has been a leading European brand offering smart solutions and technologies designed to meet the needs of all types of domestic and commercial projects, ensuring maximum energy savings.

For our Bedano office, we are looking for an internal sales clerk to join our sales team.

Your main responsibilities

• Provide advice to customers by phone and email
• Prepare quotes for heating system installers, in collaboration with the external sales service
• Enter and manage sales orders
• Coordinate deliveries, returns and logistics activities in collaboration with Customer Service
• Handle complaints, transport issues and warranty cases
• Carry out administrative activities related to sales (sending technical documentation, updating customer database, issuing credit notes, etc.)
• Participate in company events with customers

Your profile

• Basic training in the heating and sanitary sector
• Several years of experience in the heating sector, in sales, customer service or technical office
• Good knowledge of the regional and Swiss market
• Excellent communication skills and a team-working attitude
• Precision, organisation and attention to detail
• Knowledge of the German language is a plus

We offer the opportunity to join a market-leading company, recognised for the quality of its solutions and its closeness to people. You will find a modern and dynamic working environment, with professional tools and an organisation that values collaboration and development. We guarantee excellent social conditions, flexible working hours and the possibility of smart working, to promote a good work-life balance.

Only complete applications submitted via the online portal will be considered.

We are committed to respecting the principle of equal employment opportunity for all people, offering an accessible, welcoming and inclusive working environment in compliance with legal obligations.

ELCO is the leading provider of heating solutions with first-class service aimed at meeting consumer needs throughout the lifecycle of its systems and products.

Consulting, products, systems and high-quality services.

For decades, ELCO has been at the forefront of burner technology, condensing boilers and solar energy, installing over 1.7 million heating systems across Europe.

Since 1928, ELCO has been a leading European brand offering smart solutions and technologies designed to meet the needs of all types of domestic and commercial projects, ensuring maximum energy savings.

For our Bedano office, we are looking for an internal sales clerk to join our sales team.

Your main responsibilities

• Provide advice to customers by phone and email
• Prepare quotes for heating system installers, in collaboration with the external sales service
• Enter and manage sales orders
• Coordinate deliveries, returns and logistics activities in collaboration with Customer Service
• Handle complaints, transport issues and warranty cases
• Carry out administrative activities related to sales (sending technical documentation, updating customer database, issuing credit notes, etc.)
• Participate in company events with customers

Your profile

• Basic training in the heating and sanitary sector
• Several years of experience in the heating sector, in sales, customer service or technical office
• Good knowledge of the regional and Swiss market
• Excellent communication skills and a team-working attitude
• Precision, organisation and attention to detail
• Knowledge of the German language is a plus

We offer the opportunity to join a market-leading company, recognised for the quality of its solutions and its closeness to people. You will find a modern and dynamic working environment, with professional tools and an organisation that values collaboration and development. We guarantee excellent social conditions, flexible working hours and the possibility of smart working, to promote a good work-life balance.

Only complete applications submitted via the online portal will be considered.

We are committed to respecting the principle of equal employment opportunity for all people, offering an accessible, welcoming and inclusive working environment in compliance with legal obligations.

Bedano, CH, 6930