Customer Success Manager

About the job

Then we are looking for you! Let yourself be infected by the isolutions experience and experience a team with us that exchanges openly and directly, supports and challenges each other.

Customer Success Manager

Job Description

Are you the person who does not manage customer relationships but shapes them?

This is what gets you up in the morning:

• You accompany our customers during onboarding to the Managed Services and ensure that the start is right from the beginning.
• You continuously and proactively support your customers, are regularly on site and know their business, goals and stumbling blocks.
• You enable your customers to get the maximum benefit from our services – adoption, use of new service components, meaningful further development.
• You recognise risks and recurring patterns early and address them before they become problems.
• You identify additional needs, promote cross- and upselling and hand over cleanly to presales.
• You strengthen customer loyalty and are jointly responsible for contract renewals with the team leads.
• You systematically feedback customer feedback to our product owners and team leads and thus become the voice of the customer in our service roadmap.

We expect from you:

• You bring several years of experience in customer support in the IT service environment – as a Customer Success Manager, Account Manager, Service Manager or from a consultancy-related technical role.
• You have a solid technical understanding of Microsoft 365 and Azure and can speak with engineers on equal terms without having to be an engineer yourself. You bring certifications such as MS-900 or AZ-900 or will acquire them with us.
• You think entrepreneurially: contract, margin, renewal and growth potential are not foreign words to you.
• You work proactively rather than reactively – you do not wait for escalations but approach customers.
• You convince through communication and moderation skills, can prepare and confidently conduct service reviews and move confidently between technical teams and decision-makers on the customer side.
• You work independently, structured and relationship-oriented and are willing to be regularly on site with your customers.
• You have a confident command of German; good English skills are an advantage, French an additional plus.

If that sounds interesting to you, then we should talk. These are very exciting times to come on board at isolutions!

Application Process

What does the application process look like?

Benefits

isolutions - the way we are and work

Long live team spirit

We work with and for each other. Everyone takes responsibility independently and supports through their personality and ability. There is always time for a ping pong tournament or an after-work beer. #teamwork

Work-life balance, home office and workation

How do you like to work? We believe in a hybrid model for maximum efficiency, so you can work flexibly with us. Do you want to combine work and holidays sometimes? Whether in the isolutions office, from home or workation – we make it possible. Because a healthy work-life balance is important to us! #wecareaboutyou

Central location

All our locations - Bern, Zurich, Basel and Barcelona - offer a central location. So you are always well connected and quickly from A to B. #stayconnected #whereeveryouare

Flat hierarchies, open feedback and corporate culture

We believe in the skills and abilities of every employee. With us, you do not climb a career ladder – specialist and leadership skills are equally recognised and promoted. With us, you can contribute and make a difference. Exchange, open communication and feedback are part of the corporate culture and are actively lived. We achieve our successes together. #bettertogether

Events are in our DNA

Those who work must also be rewarded! We start the year with an annual kickoff, enjoy the summer at the summer party and round off the year with a big Christmas party. But we also celebrate successes throughout the year: quarterly parties, happenings and get-togethers happen again and again – in the team and with customers. #celebratingsuccessestogether #morefuntogether

For the sake of the environment

Thanks to our central locations, our employees can easily travel by public transport. We support the commute of all employees with a half-fare travelcard. Business trips are of course fully covered. #travelandwork

Employee promotion and development

We not only shape the future of our customers, but also offer development opportunities to our employees – individually and tailored to personal needs. #shapeyourcareer

Holidays can also be extended

Because we want our employees to relax, you get 27 days of holiday at isolutions! Are you keen to travel and want even more holidays? No problem! At isolutions you can buy up to 1 month of additional holiday! #chargeyourbatteries

+ 1 week Corporate Social Responsibility

Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That is why we give each employee an additional week of holiday for social engagement. #getengaged #socialresponsibility #charity

Talking together

Every Monday we start the week together. Our CEO leads into the week, employees inspire with their stories and successes are celebrated together. Breakfast is always provided. #mondayslikethis

Contact

Get in touch for an exchange.

Nico Dag Reinert

Senior HR Recruiter

Bachelor Work and Organisational Psychology