Support Expert

Turn your passion into meaningful work

Joining Infomaniak means becoming part of a technological leader where you will be surrounded by the best talents to create ethical and sovereign cloud and productivity solutions.

Infomaniak is the company behind SwissTransfer and a trusted partner for leading organisations: international institutions such as the United Nations, media outlets like France Télévisions, iconic events such as the Montreux Jazz Festival and the Annecy Festival, as well as central banks, major cities and security organisations across Europe.

An independent company, B Corp certified and awarded for its data centres that push the limits of efficiency and energy recovery, Infomaniak is living proof that it is possible to build a different digital world: sovereign, sustainable and beneficial for the local economy. Here, your passion will become meaningful work: you will grow with autonomy, take on real responsibilities and contribute to projects that impact millions of people.

We are looking for a:

Support is a changing profession.

AI handles repetitive requests, and that’s good news: it frees up space for what really matters. We are recruiting people who want to be at the heart of this transformation, not to endure it.

What we really seek

We are not looking for someone to manage tickets. We want someone who understands that every complex interaction is an opportunity to improve our services, and who wants to build that with us.

Concretely: a technically minded person, curious, autonomous, who sees support not as a transitional job but as a true evolving expert profession.

What you will do

• Handle complex cases: advanced configurations, reproducible bugs, critical incidents
• Work directly with technical and product teams to relay field feedback
• Contribute to enriching knowledge bases, processes and AI tools used in support
• Support our most demanding clients (SMEs, developers, professionals) with a high level of expertise
• Help define what high-quality support at Infomaniak will be in 3 years

Profile sought

• Strong technical foundations: Linux, web hosting, DNS, emails, networking basics
• Experience in technical support or system administration
• Excellent written communication in French (English and German are a plus)
• Comfortable with AI tools: you already use them and want to understand their limits
• Genuine intellectual curiosity for the tech sector and sovereign cloud

The position:

• Contract: Permanent
• Location: Geneva (Les Acacias)
• Availability: as soon as possible
• Partial remote work possible

To have your application considered, write to us in 10 lines (without AI) why this position at Infomaniak appeals to you and would be meaningful for you.

Why Infomaniak:

• Work every day in a caring environment, balanced with your personal life and extremely stimulating with people at the forefront of their field who are committed, attentive and passionate about what they do.
• Because work/life balance is essential, you benefit from flexible hours, up to 2 days of remote work per week, and all your overtime is compensated.
• Meet diverse people in a friendly atmosphere during very regular company outings (Afterwork, skiing, cycling, theatre, etc.).
• Work in an original environment where meeting rooms are carefully decorated to inspire and foster collaboration.
• Enjoy many other benefits such as an annual bonus encouraging soft mobility, a fitness room to keep fit, availability of electric bikes and scooters, convivial relaxation areas (rest room, video and arcade games, pinball, table football, etc.), excellent accident and loss of earnings coverage, and more surprises.

At Infomaniak, we are committed to diversity, equity and inclusion of employees in the workplace. Our job offers are open to all and all applications are evaluated equally, regardless of gender, origin, religion, sexual orientation or disability of candidates.