Support Technician N3 (80-100%)

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Dynamic, you have recognized skills in physical infrastructure, VMware, VDI, Citrix, Microsoft and backup.... Read on!

Meanquest is an IT services company created in 1995 that now has more than a hundred people.

Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment.

An IT company like ours relies on the commitment and know-how of its talents to offer quality customer service.

We support our teams in their development by offering great career prospects and provide them with a pleasant working environment based on autonomy.

We regularly look for profiles eager to get involved in the development of our company.

An IT company like ours relies on the commitment and talent of its teams and we are aware of it. That is why we have set up a pleasant working environment based on autonomy. We offer great career prospects to people who want to commit and move forward.

Our company is growing rapidly and many career opportunities are available for people who understand the importance of quality customer service!

As part of strengthening our teams, we are looking for

a Level 3 Support Technician

Responsibilities :

• Provide level 3 technical support by responding to incidents and resolving problems efficiently and effectively

• Analyze and diagnose complex technical problems, identifying root causes and proposing appropriate solutions

• Collaborate with internal teams and external suppliers to resolve incidents and ensure service continuity

• Participate in projects

• Contribute to the documentation of technical procedures and best practices, and to the continuous improvement of support processes

• Ensure clear and effective communication with clients and stakeholders, providing regular updates on incident progress

• Participate in on-call duty

Profile sought :

• Certified training recognized in Switzerland or equivalent in the IT field

• You have at least 5 years of experience, ideally in an IT services company

• English B2

• Driver's license

• Residence in the Lake Geneva region mandatory

• Technical skills :
  • Strong skills in problem solving and technical diagnosis, with the ability to analyze and resolve complex incidents
  • Expertise in Windows operating systems
  • Mastery of virtualized environments VMware, Hyper-V as well as associated solutions VDI, Citrix and Omnissa
  • Good networking skills, a plus
  • Very good knowledge of backup tools (Veeam....)
  • Operation of storage solutions
• Personal qualities :
  • Rigor and organization, ability to manage multiple clients simultaneously
  • Autonomy
  • Strong sense of service, listening skills and excellent communication skills
  • Ability to work under pressure in a dynamic environment
  • Good writing skills.

Start date : ASAP



Why apply?

• A dynamic and committed team
• Great opportunities for professional development and continuous training
• Pleasant, modern and friendly premises
• A lively company life with regular internal events
• Possibility of teleworking, maximum two days per week

Interested in this opportunity? Do not hesitate to apply and join us!

Not all listed skills are required to apply.




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