IT Support Employee with Technical Leadership Responsibility 100%

About the job

The family business Rahn+Bodmer Co., founded in 1750, is the oldest Swiss private bank and employs around 200 staff in the heart of Zurich. Rahn+Bodmer Co. focuses on individual independent asset management and financial planning and maintains long-term customer relationships across generations. The partnership-run bank lives a culture of responsibility, continuity, and personal care.

To strengthen our IT infrastructure and service team, we are immediately seeking an experienced individual as an IT Support Employee with technical leadership responsibility 100%.

You are an initiative-taking, communicative, and technically skilled person who enjoys leading, structuring, and further developing an IT team professionally. At the same time, you are integrated into the daily operational business, take responsibility for IT customer support, and ensure smooth operations. Additionally, you will undertake planned assignments outside usual working hours as well as occasionally on weekends and at the end of the year.

The exciting range of tasks:

• Technical leadership of IT support including coaching and further development of service quality
• Planning, creating, and coordinating the shift schedule
• Analysing and resolving faults (1st-level support), administration of user accounts
• Support, administration, and further development of the M365 cloud platform
• Technical application support for trading and financial applications
• Coordination with end customers, 2nd level support, external suppliers, and service providers
• Operational activities on the banking system and its peripheral systems
• Administration, coordination, and management of assets (clients and peripheral devices)
• Centralised procurement including licence management
• Occasional participation in IT projects

This is how you convince us:

Education / Experience

• Several years of experience as an IT supporter within a bank with technical leadership
• Experience in client engineering / end device management
• Proficient in Microsoft environments, experience with M365 (e.g. Teams, Entra ID) is a strong plus
• Understanding of support processes (incident and problem management, ticketing, documentation)
• Very good analytical skills, experience in resolving software and hardware issues
• Careful working style in regulated environments (permissions, changes, security)
• Fluent German in spoken and written form is required, ideally English skills

Person

• Willingness to work on-site and to participate in a rotating shift schedule
• Enjoyment in the professional leadership and further development of a team
• Strong service-, team- and quality-oriented with very good interpersonal skills
• Excellent organisational and coordination skills
• Precise, structured, and reliable working style
• Discretion and pronounced security awareness in handling confidential data

We look forward to receiving your complete application documents by e-mail to Marcia Brunner, HR Management, marcia.brunner@rahnbodmer.ch