Medical Secretary 80-100%

3R is the leader in local medical imaging in Switzerland with 20 radiology centres located in the cantons of Valais, Vaud, Fribourg, Neuchâtel, Geneva, Bern and Zürich, associated with 30 digital radiology facilities operated in partnership with general medical practices (radiology branches).

Renowned for its diagnostic excellence, high level of service to patients and commitment to R&D, the group now brings together more than 280 healthcare professionals, including nearly 60 radiologists and one cardiologist.

We are looking for our Lausanne centres:

Your mission

As the first point of contact for patients and referrers, you ensure a warm and professional welcome, the administrative management of medical records as well as the coordination of appointments within the centre.

Your responsibilities

• Welcome, inform and guide patients with a service-oriented attitude, managing difficult situations with diplomacy and empathy
• Handle the centre’s telephone reception and via the group Call Centre, schedule examinations and manage diaries
• Create, complete and update patients’ electronic records via Xplore
• Check the compliance of files (LAMal, LAA, AI insurance data), carry out necessary follow-ups
• Ensure billing and payment via EOpale applying TARDOC tariff bases
• Verify the secure sending of medical reports to referrers and manage any corrections
• Participate in the integration of new colleagues and the continuous improvement of services

Profile sought

Your profile

• Diploma as medical secretary or equivalent qualification (commercial employee CFC accepted)
• Proven experience in medical secretarial work, ideally in radiology
• Excellent oral and written expression, active listening, sense of service and welcome
• Proficiency with IT tools; knowledge of the Swiss health system (LAMal, LAA, AI)
• Autonomy, organisation, flexibility and team spirit
• Discretion and strict sense of confidentiality

What we offer

• A caring work environment focused on quality patient care
• A structured integration with training on group tools and procedures
• Development opportunities within a growing medical group