Customer Service / Workshop Management

🔧 Passion instead of standard. With us, you don’t lead an anonymous open-plan team, but take responsibility for people, customers and vehicles you know personally. You stay close to the customer and the workshop – leadership for us does not mean swapping the telephone receiver for an Excel sheet.

Gebr. Knecht AG is a traditional family business with over 100 years of experience and part of the Knecht Group. As an official MAN and Mercedes-Benz centre, we represent two leading brands. Since 2024, we have also been part of the Thomann Commercial Vehicle Group with a total of eleven locations throughout the German-speaking part of Switzerland.

• You advise with substance: customers on site, by phone and by email – with an eye for the whole picture and the right solution instead of standard answers
• You lead your team: professionally and personally, with clear instructions and an open ear
• You plan ahead: you coordinate personnel and material deployment closely with the chief mechanic and the spare parts warehouse to ensure nothing comes to a standstill
• You bring clarity to every case: from damage assessment through diagnosis to a meaningful quotation, you accompany the process continuously
• You advise on solutions: service and repair proposals that fit the vehicle and the customer’s budget
• You pass on knowledge: together with the apprenticeship supervisor, you support our trainees and prepare them for the future

• Completed training as an automotive mechatronics technician, automotive specialist or a comparable technical basic qualification
• Initial experience in a leadership role – whether in customer service, as a workshop manager or in a similar position is an advantage
• Confident in using MS Office and open to new digital tools
• A good sense of organisation – you keep an overview even with several projects running simultaneously
• A keen ear for customer wishes and the ability to derive the right solution from them
• The personality to motivate and lead a well-coordinated team to top performance as a role model

• 🏆 Highly professional environment in a market-leading company that is one of the best employers in Switzerland
• 📅 5 weeks’ holiday plus the option of unpaid leave
• 📈 Targeted further training in commercial or technical areas, e.g. customer service advisor school or commercial diploma
• 🚍 Career opportunities within the Knecht Group – e.g. at Thomann, Eurobus or Welti-Furrer
• 🍽️ Own canteen and very good public transport connections
• 🎟️ Exclusive employee discounts within the Knecht Group – from mobility to travel to services

🤔 Why us – and not another company?

• Leadership with customer proximity: With us, you are not just a manager but remain in direct contact with customers and the workshop – this is exactly what makes you credible to your team
• 100 years of experience, but no standstill: We are not an anonymous large corporation but a family-owned company – decisions are made here, not somewhere in a head office
• A team that stays: Our long-standing employees speak for themselves – short decision-making paths and a family atmosphere are not just empty phrases with us
• More than a job: Through the Knecht Group, you have pathways to Thomann, Eurobus, Welti-Furrer and other sister companies if you want to reorient yourself later