Back Office Team Leader 80 - 100% (m/f/d)

What is my role?

• Professional and personnel management of a back office team of around 10 people

• Design and further development of efficient mutation and support processes

• Ensuring the correct processing of insurance applications (1st Underwriting)

• Ensuring high service quality and professional procedures

• Co-design of a modern, digital customer service

• Promotion and development of employees

• Participation in day-to-day business as well as in cross-departmental projects

What do I need to be successful?

• Leadership experience in customer service, back office or a comparable administrative area

• Very good knowledge of health or social insurance, ideally with a professional certificate

• Customer- and service-oriented personality

• Analytical and solution-oriented working style

• Enjoyment of change and process optimisation

What are my benefits?

• People at the centre - appreciative corporate culture

• Modern working environment with development opportunities

• Professional and personal training

• Strong team with mutual support

What distinguishes the company?

The company combines personal customer care with innovative, digital health solutions and is characterised by an open corporate culture, short decision-making paths and a dynamic working environment.

Languages
German: C2 - Native level
English: B1 - Intermediate / Good
French: an advantage
Italian: an advantage

Workplace
Zurich

Vacancy number
VA-TYS-8YD