Stadtverwaltung Dietikon
Dietikon
Employee in the Administration and Central Services Department 80% - 100%
- 16 October 2026
- 80 – 100%
- Dietikon
Job summary
Join the KESB Dietikon, a key authority for child and adult protection. You'll have an opportunity to make a difference in a supportive environment.
Tasks
- Manage communication through phone, email, and in-person inquiries.
- Handle case administration including documentation and archiving.
- Prepare for authority meetings and assist with decision distribution.
Skills
- Commercial training or equivalent experience is required.
- Strong German language skills are essential.
- Empathy and resilience when dealing with clients in crisis.
Is this helpful?
About the job
The Child and Adult Protection Authority (KESB) of the Dietikon district is an interdisciplinary specialised authority responsible for child and adult protection in the eleven district municipalities with a total of around 95,000 inhabitants. The main task is to examine, order and monitor the legally prescribed measures to protect children and adults, whereby the KESB takes their self-determination into account and preserves it as far as possible.
As the central contact point of KESB Dietikon, the Administration and Central Services Department is responsible for the smooth administrative support of the specialised departments and the first contact with clients. No day is like another: from case opening to meeting preparation – your work has a direct impact on the protection of children and adults in difficult life situations.
For the Child and Adult Protection Authority (KESB) District Dietikon, we are looking for a fixed-term maternity cover from January 2027 to the end of September 2027 as
- Reception and communication: telephone, counter service, mail and e-mail processing (triage according to urgency)
- Case management: administrative opening, preliminary clarifications, file maintenance, filing and archiving
- Authority meetings: preparation, dispatch of decisions, invoicing
- Support: general administrative assistance for specialised departments (appointment management, correspondence)
- Commercial apprenticeship or equivalent training
- Professional experience in administration, justice or social sector
- Very good German language skills, spoken and written
- Empathy and resilience in dealing with clients in crisis situations
- Conflict management skills in demanding situations
- High resilience and pronounced ability to cope with pressure
- Service orientation and understanding of the work as a contribution to the whole
- Interest in the field of child and adult protection
- Independence in work organisation as well as precise and efficient working method
- Discretion and reliability as well as resilience and ability to work in a team
- Interesting, varied, independent and responsible activity
- Contemporary employment conditions
- A workplace in the centre of Dietikon
- A culture of appreciation and mutual support in a well-coordinated team
