Front Office & Reservation Manager (m/f/d)

About the job

Company Description

Our heart beats turquoise.

Working at Motel One is like visiting friends, where appreciation and support are paramount and individual personality is welcomed. We meet on equal terms and see ourselves as a team: from management to trainees. 

With our shared passion for modern design and high service quality, we create a home away from home for our guests at Motel One. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards, and prime city-centre locations at an attractive price. 

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and help shape Motel One with us.

Job Description

As Front Office & Reservation Manager (m/f/d), you ensure a warm welcome for guests with your organisational talent and genuine empathy – from a smooth booking process to check-out.

You lead your team with empathy and clarity, creating a motivating work environment. Your standard: a seamless operation and a professional appearance that leaves a lasting impression on guests.

In addition, your responsibilities include: 

• Conducting check-ins as well as receiving and processing reservations, including checking bookings, overbookings, and options
• Monitoring cost and lodging revenue budgets 
• Ensuring quality standards and maintaining the quality management system 
• Training, motivating, and leading the Front Office & Reservation team
• Creating duty and holiday rosters 
• Conducting internal coaching, cross-training, and planning training sessions for staff development
• Developing trainees
• Close collaboration with the sales department and hotel manager

Qualifications

Do you like taking responsibility and being a role model? Are you characterised by personality and pronounced hospitality qualities? – You fit with us! Because that is our top priority! Additionally, you bring: 

• Training in hotel management or at least 2 years of professional experience in the hotel or catering industry, or interest in a career change (for example, with several years of experience as a team leader in the service sector)
• Enjoyment in developing employees and initial leadership experience required
• Hospitality qualities and passion for the hotel industry as well as a high awareness of quality and service orientation
• Open, communicative manner, good manners, and good command of German & English (spoken & written)
• Team spirit and willingness to support across departments – We achieve our successes together!

Additional Information