Sales Advisor m/f/x 32h

About the job

Company Description

Job Description

As a Sales Advisor, you are the friendly people who welcome our customers and embody the heart of our brand.

You will have the opportunity to provide customers with top-level service at every turn. Whether initiating conversations or assisting at the till, in the fitting rooms and throughout the store, you will play a key role in enhancing the shopping experience. Your responsibilities will also include handling deliveries, restocking inventory, and merchandising the latest clothing in the store.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you will guide our customers throughout their journey, offering genuine assistance and proactive service to uplift and inspire them. Together, in collaboration with your team, you will create moments that matter.

Although prior customer service experience and familiarity with fabrics are welcome, they are not mandatory.

Qualifications

• Customer orientation: You enjoy interacting with people and are committed to delivering excellent service
• Adaptability and flexibility: Ability to adapt and respond to changing priorities and customer demands
• Initiative: Proactive and motivated to take initiatives and complete tasks with quality
• Excellent communication: Genuine interest in people, clear communication and active listening to understand needs and perspectives
• Curiosity and willingness to learn: Open to feedback and always seeking opportunities to grow
• Passion for the brand: You have a real interest in our brand and collections, and enjoy sharing this enthusiasm with customers
• Flexible hours: Available to work varied hours, including evenings and weekends
• You have very good language skills in French and English.

Preferable but not mandatory

• Understanding of store operations and customer service skills through previous retail experience
• Confidence in advising customers on fashion trends, fabrics, sizes, etc.

Additional Information

Full-time/part-time position with a 32-hour contract per week

Benefits

We are committed to supporting our employees with a range of attractive benefits and great development opportunities. As a member of our team, you will enjoy a 25% discount on all brands within the H&M group – in-store and online.
Additionally, every employee participates in the H&M Incentive Programme (HIP), designed to reward your contributions and support your growth within the company. You can learn more about the programme HIP here.

In Switzerland, employees also benefit from:

• 25 days of annual leave
• External support for personal and professional challenges
• Company benefits
• Retirement savings plan
• 13th month salary

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse and equitable work environments throughout our organisation. We believe teams thrive when they bring together a wide variety of backgrounds, perspectives and experiences. This diversity strengthens our ability to solve problems creatively, broaden our thinking and create meaningful connections with our colleagues and customers worldwide. That is why we consider all dimensions of diversity throughout our recruitment process – so that our staff reflect the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories based on exceptional quality and sustainable design. The brand embodies a refined aesthetic that combines luxury, craftsmanship, innovation and inspiring fashion movements.