CM_Head of Radiology Secretariat

About the job

Company Description

Founded in 1932 and located in the heart of the city of Lausanne, in an exceptional setting overlooking Lake Geneva and the Alps, the Montchoisi Clinic has always been one of the most renowned establishments in the canton of Vaud. It brings together the best specialists of national and international renown, particularly in its key specialties: ophthalmology, orthopaedics, ENT and radiology. The clinic strives to offer excellent care as well as personalised, unique and warm support in a state-of-the-art technological environment. In 2003, the Montchoisi Clinic joined Swiss Medical Network, one of the two main Swiss private clinic groups.

Job Description

• Organise, coordinate and supervise all administrative activities of the radiology secretariat.
• Manage the secretariat team, allocate tasks and ensure continuity of service.
• Develop and manage the team’s schedules according to the department’s activity.
• Ensure the physical and telephone reception of patients and guarantee professional and personalised care.
• Organise and optimise appointments for the various imaging modalities: MRI, CT scan, conventional radiology, mammography, ultrasound and densitometry.
• Coordinate agendas taking into account the availability of radiologists, equipment, examination durations and any emergencies.
• Verify the administrative completeness of files, medical prescriptions and information necessary for the examinations.
• Maintain liaison with prescribing doctors and their secretariats for examination requests, additional information and document transmissions.
• Work closely with radiology technicians and radiologists to ensure the smooth running of the daily schedule.
• Coordinate requests from care units, the operating theatre, the day clinic and other departments of the clinic.
• Supervise the preparation, sending and archiving of reports, images and medical documents.
• Follow up on requests for transmission of images and results to doctors and partner institutions.
• Follow up on requests from insurance companies and other administrative partners.
• Manage special situations, urgent requests and first-level patient complaints.
• Ensure compliance with confidentiality, medical secrecy and data protection.
• Train and support new secretariat staff.
• Participate in improving the administrative and organisational processes of the radiology department.
• Actively contribute to the quality of the patient journey and the overall smooth running of the radiology department.

Qualifications

• Medical secretary diploma
• Minimum 1 year experience in the medical field essential
• English mandatory
• Perfect command of IT tools (Word, Excel, Outlook, etc.)
• Excellent writing skills and knowledge of spelling, medical terminology
• Versatility, organisation and autonomy in task execution
• Dynamism, responsiveness, proactivity and speed of execution
• Good interpersonal skills
• Very good stress management and ability to work in a team
• Flexibility
• Excellent presentation

Additional Information

• The opportunity to join a highly renowned clinic at the forefront of development
• A motivating activity in a pleasant working environment
• A corporate culture focused on excellence and quality of human relations

We pay great attention to the diversity of life paths of our collaborators. Our positions are open to both women and men.