Service Excellence Collaborator (m/f/d)

As part of a reorganization of our Customer Service Center in Lausanne, we are looking for a personality as a Service Excellence collaborator (m/f/d) 100%.

Do you want to take on a new challenge by working with a team of committed specialists, at the heart of employee training, handling internal/external customer complaints, ensuring process compliance where quality, rigor, and customer service excellence make the difference? Then join us without delay!

Please send the complete application (CV, work certificates, diplomas).

• Manage internal and external complaints as well as service documentation
• Manage mediums for banking service and hotlines
• Provide technical support for onboarding partners and internal employees and train new employees and apprentices
• Participate operationally as needed
• Actively participate in exchanges, working groups, and projects of the Customer Service Center
• Contribute to service quality and achieving objectives towards our internal and external customers

• Completed basic commercial training
• Strong interest in new technologies, technical skills, and experience in banking or adult education
• Collaborative leadership, team spirit, sense of responsibility, development, initiative, and synthesis skills
• Strong customer orientation and proactive, solution-focused approach
• Excellent interpersonal, organizational, and communication skills
• Perfect command of French spoken and written, with good knowledge of German (level B2)