Quality Manager for Clinical Governance

About the job

The EOC, the multi-site hospital of Ticino, is present with its institutes throughout the entire cantonal territory for a total of 1,000 beds. The organisation effectively combines a local approach with an overall vision, guaranteeing the population a comprehensive and local hospital offer, regardless of where the services are requested.

Thanks to the commitment and expertise of over 6,500 collaborators and their attention to human relationships, the EOC ensures quality healthcare by caring for over 41,000 inpatients annually and providing over 600,000 outpatient consultations.

To complete our team in the Medical Area of the General Management, we are looking for a:

Quality Manager for Clinical Governance (80% - 100%)

Purpose of the role:

The position, hierarchically subordinate to the Head of the Medical Area and functionally to the Head of the Quality and Risk Service, aims to support the doctors responsible for coordinating Clinical Governance and the Heads of Department in its exercise, contributing to the improvement of clinical quality, appropriateness, safety and care outcomes.

The role provides specialist methodological expertise, tools and analyses, promotes coordination between Clinics and supports the implementation of transversal clinical priorities defined by the Medical Area, working in close collaboration with the EOC Quality and Risk Service and local Quality Services.

Main tasks and responsibilities:

• Support Medical Area doctors and Heads of Department in defining and monitoring priorities for clinical quality, appropriateness, safety and care outcomes.
• Contribute to the analysis and interpretation of indicators and clinical results, facilitating their translation into improvement actions.
• Develop specialist methodologies and tools to support Clinical Governance, particularly for clinical-care pathways and clinical audits.
• Support Heads of Department in defining and harmonising clinical-care pathways, guidelines and transversal clinical protocols.
• Support the planning, implementation and evaluation of clinical audits, as well as the implementation of M&M in Clinics.
• Collaborate in the use of clinical registry data and quality measurement results to improve clinical practices.
• Ensure periodic reporting to the Head of the Medical Area and Heads of Department on Clinical Governance areas, supporting, for relevant aspects, reporting flows to the Quality and Risk Service.
• Contribute to the analysis of transversal clinical criticalities and to the definition and monitoring of consequent improvement actions.
• Support certification, accreditation and clinical quality development activities, promoting the dissemination of good practices and patient involvement.
• Participate in the Quality Services Board, ensuring coordination with the Quality and Risk Service and local Quality Services.
• Contribute to training content in Clinical Governance, appropriateness and clinical practice.
• Identifies with the values and mission of EOC.
• Possesses strong relational, communication and collaboration skills in multidisciplinary contexts.
• Demonstrates listening, facilitation and mediation skills, with an aptitude to engage and value diverse professional skills.
• Has an analytical approach, systemic vision and synthesis skills.
• Operates autonomously, with initiative and a sense of responsibility.
• Demonstrates organisational skills, flexibility and goal orientation.
• Is oriented towards continuous improvement and demonstrates the ability to support change.

Necessary requirements:

• Higher education at university level or equivalent.
• Professional experience in care quality, Clinical Governance or continuous improvement gained in complex healthcare organisations.
• Knowledge of the principles and tools of Clinical Governance, quality and safety of care.
• Knowledge of clinical audit methodologies, clinical-care pathways and continuous improvement.
• Ability to analyse and interpret data, indicators and clinical results.
• Ability to critically read scientific literature and develop improvement proposals.
• Strong collaboration, coordination, mediation and communication skills in multidisciplinary and complex contexts.
• Autonomy, organisational skills, results orientation and attitude towards continuous improvement.
• Specific training in Clinical Governance, care quality, continuous improvement or related fields.

A transversal professional activity, in close contact with Heads of Department/clinical managers, Medical Clinical Governance Managers of the Medical Area and the EOC Head of Medical Area, the various hospital realities of the EOC, with the opportunity to concretely contribute to the development and implementation of Clinical Governance and the continuous improvement of care quality for patients.

A multidisciplinary, dynamic work environment oriented towards collaboration, innovation and professional development in a dynamic hospital setting.

Start date:

Complete applications including curriculum vitae, cover letter, copies of study and work certificates must be submitted on the designated platform by 30 November 2026.

Applications received after this date will not be considered, nor those submitted in paper form or by email.

Further information can be requested from Prof. Dr med. Alessandro Ceschi, designated (from 1.1.2027) EOC Head of Medical Area of the EOC General Management (Tel. 091 811 66 22) or Adriana Degiorgi, Head of EOC Quality and Risk Service (adriana.degiorgi@eoc.ch).