Claims Management Administration (m/f/d)
EBL (Genossenschaft Elektra Baselland)
Liestal
Key information
- Publication date:13 August 2025
- Workload:100%
- Place of work:Liestal
Job summary
EBL is an innovative partner in sustainable power and heat supply.
Tasks
- Plan and organize efficient workflows for tasks.
- Manage data in debtor management effectively.
- Handle customer inquiries via calls and writing.
Skills
- Completed vocational training in business, ideally with experience.
- Strong communication skills in German and French.
- Ability to optimize processes and take responsibility.
Is this helpful?
EBL is an innovative partner in the field of sustainable electricity and heat supply as well as network services.
Do you describe yourself as a strong-willed and responsible person? Do you feel comfortable in the world of numbers and deadlines?
Then this position is probably just right for you:
Then this position is probably just right for you:
Claims Management Administration (m/f/d)
Your Tasks
- Planning and organizing efficient and rational workflows within the framework of the assigned tasks
- Data collection and management in the area of accounts receivable management
- Daily booking of incoming payments as well as booking of unclear payments / monitoring of clarification accounts
- Written and telephone processing of customer inquiries
- Arranging and setting up installment payments as well as monitoring payment agreements
- Preparing and commissioning collection measures as well as enforcement and arbitration procedures
- Close exchange and collaboration with internal and external parties
- Conducting dunning processes including all preparatory tasks
- Preparation of weekly payment runs
- Additionally, you will work on projects and take over representation during the blocking and unblocking of meters after payment receipt (external deployment)
Your Qualities
- Successfully completed training as a businesswoman/businessman EFZ, preferably with further education or several years of professional experience in administration
- Professional experience in handling complaints
- Basic knowledge of energy consumption in a household is an advantage
- Very good German and good French language skills
- Additionally, you bring the willingness to actively contribute to process optimization and take on responsibility
