Head of Customer Consulting for Mobile Health Services 80-100%

knechtcare consolidates the health activities of the Knecht Group and includes the companies and brands reha@home (rehabilitation at home), Spitex 24 and Private Care (outpatient care), seniorencare24 (24-hour care for seniors), pflegehero (care by relatives), notknopf.ch (emergency call system), MoPi.ch (patient transport) as well as the emergency services of Northwestern Switzerland (rescue service).

As the central concierge department for our care and therapy companies, you and your team are the first point of contact for customer enquiries. You advise, inform and offer the requested services, check and organise the provision of the desired overall service across the individual companies, and help ensure that customers receive quick and professional advice and rapid access to the optimal service.

For the establishment of this key role at the contact point to our health companies, we are looking for a charismatic, sales-strong personality who, with sensitivity to people and a pronounced sales and organisational talent, provides competent advice and builds up and develops a small, effective team.

• You advise customers from various sectors (health institutions, authorities, private customers, etc.) interested in the services of the knechtcare companies as a "Care Concierge".
• You conduct initial conversations and understand the customer concerns, medical needs and urgency. From this, you define the appropriate service offer.
• You independently conduct advisory discussions.
• You prepare quotations based on the initial conversations, organise initial appointments with the suitable knechtcare companies, prepare quotations and consistently follow them up to completion.
• You carefully document contacts, clarifications and quotations in the CRM system.
• As a manager, you build the team together with the managing directors and develop it purposefully. You contribute to the ongoing optimisation of conversation guides and sales processes.

• Strong sales talent, excellent in telephone and written communication
• Experience in hospitality, customer consulting or call centre environment is an advantage
• Native German speaker, very good English skills in spoken and written form
• Open, upbeat and charismatic personality
• Very good manners and professional telephone manner
• Negotiation-secure, result-oriented communication behaviour
• Empathetic, service-oriented handling of sensitive concerns
• Structured, independent and reliable working style

• A central, versatile role at the heart of the knechtcare companies with the unique opportunity to build up and lead a significant team
• Direct contact with the managing directors of the knechtcare companies and access to an exciting network in the healthcare sector
• Lots of creative freedom, short decision-making paths and high visibility in a growing family holding