Customer Service Advisor 100% (m/f/d)

What is my role?

• You advise customers about our services and contribute to the sensible and targeted sale of additional services, spare parts, and accessories

• You significantly contribute to customer retention and acquisition and give our company a face

• You have the first contact with our customers - whether online, by phone, or in person at the company

• You look after customers from appointment scheduling through to vehicle acceptance and return

• You open and process various workshop orders and perform varied administrative tasks in the aftersales area

• You form the link between our customers, the workshop, and sales, thus acting as important support for the operations manager, other customer service advisors, and the entire team

What do I need to be successful?

• Ideally, you have professional experience in a similar role and, preferably, knowledge of the Nextlane system (Imaweb / Stiger)

• You have automotive technical training with commercial further education

• You have a customer- and service-oriented working style

• You share our high quality awareness and have an exact, efficient, and clean working method as well as solid IT skills

• You are a team- and customer-oriented, responsible, reliable personality

• You share our enthusiasm for innovative technologies and ambition for continuous further training

• You hold a valid category B driving licence

What are my benefits?

• 5 weeks holiday

• 13th month salary and performance bonus

• Various discount and commission offers

• Varied, independent activity

• State-of-the-art technologies

• Safe and comfortable work clothing

• Great, long-standing team & modern infrastructure

• Clean, well-organised working environment

• Renowned family business with a long tradition

What distinguishes the company?

Our client is a dynamic company in the automotive industry.

Languages
German: B2 - Very Good

Workplace
Zurich

Vacancy number
VA-3DE-UMX