Ricola AG
Laufen
Global Consumer Service Coordinator 50%
- 29 July 2026
- 50%
- Permanent position
- Laufen
Job summary
Join Ricola as a Global Consumer Service Coordinator 50%! Be part of a team that values creativity and collaboration.
Tasks
- Handle international consumer inquiries with defined quality standards.
- Coordinate consumer complaints with Quality Management for resolutions.
- Support international sales with consumer service questions.
Skills
- Experience in Consumer Service, ideally in FMCG or marketing.
- Proactive and structured work approach is essential.
- Fluent in German and English; French is a plus.
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About the job
You don’t just want to work, but to help shape things? Then you are exactly right with us.
Interested in becoming a
Global Consumer Service Coordinator 50%
part of Ricola?
This is what you can achieve with us.
Do you want to contribute to consumers worldwide having a positive experience with Ricola? In this versatile role, you are the central contact point for various consumer concerns from all over the world. Together with internal specialist departments, you ensure professional handling of enquiries and complaints. In doing so, you make an important contribution to the quality of our products and the continuous improvement of our processes.
Your mission:
- Independent and competent handling of international consumer enquiries about our products using defined quality standards, response templates and text modules
- Coordination of consumer complaints in close cooperation with Quality Management and other internal specialist departments until successful feedback
- Support of international sales companies with questions regarding Consumer Service
- Participation in the optimisation of processes, documentation and CRM reports within Global Consumer Service
- Active participation in cross-departmental projects and interdisciplinary teams
- Supervision and support of our commercial apprentices in their 3rd year together with the practical trainer in Product Management
Your ingredients for our shared success.
- Professional experience in Consumer Service – ideally in the FMCG/marketing environment
- Structured, proactive and responsible way of working
- Cross-departmental project management experience
- Completed vocational training with further advanced training or university degree
- Very good German and English skills, spoken and written; French is a plus
What you can look forward to.
Together we achieve great things – sustainably and with foresight. Join our team and live the Ricola spirit with us. More about what makes us a great employer at ricola.com/chancen.
Contact
Ricola Group AG
Pia Steiner
Head of Employer Branding & Talent Acquisition
pia.steiner@ricola.com | T: +41 61 765 41 98
We only process online applications.
