AXA Versicherungen AG

WINTERTHUR

Specialist: Change Service Health Insurance

  • 09 July 2026
  • 100%
  • WINTERTHUR

Job summary

Join AXA in Winterthur for a dynamic role in health insurance! Enjoy a flexible work environment with great benefits.

Tasks

  • Support customers with inquiries regarding health insurance services.
  • Manage customer data changes and provide tailored solutions.
  • Collaborate on process optimization and project involvement.

Skills

  • Completed commercial training or equivalent; fluent in German and another language.
  • Strong communication skills and customer-centric approach.
  • Ability to work cross-functionally and take responsibility.

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About the job

80 - 100%, Winterthur / Smart Working Shape your future – together with us! AXA Health Insurance was founded in summer 2017 and now has over 200,000 customers in its portfolio. The health insurance offering includes supplementary health insurance as well as innovative services such as the change and billing service. With these unique services across Switzerland, our customers not only save real money, but we also take over the administrative effort for them. Save time or money? At AXA, you get both! In the customer service of AXA Health Insurance, we support our customers with all their insurance-related concerns. We offer comprehensive assistance, whether it is individual advice on our products and contracts or clarifying questions about changing the basic insurance. Our goal is to provide customers with a stress-free and positive experience by focusing on their needs and competently addressing their concerns. We are looking for a motivated, flexible and resilient personality to complement our dynamic and open-minded team. What can we offer you? Apart from a varied role, you will find a young, very family-like team. Apply now! AXA is the number 1 pension partner in Switzerland. With our diverse and advanced products in health as well as private and occupational pensions, we create freedom and security for our customers so they can live their lives carefree. What awaits you You will take professional care and processing by phone and email for all enquiries regarding the change service as well as our supplementary health insurance You ensure support for the change service platform, a self-service portal You are responsible for mutations of customer and contract data including individual solution finding You are responsible for special cases of the change service that cannot be carried out automatically and make individual clarifications as well as the necessary correspondence with customers and health insurers You continuously test our change service platform to ensure a first-class digital experience for our customers You support the team management in the ongoing optimisation of processes, take on exciting additional tasks and participate in projects You conduct and plan interviews for temporary employees together with the team management and support the recruitment process You create presentations, training materials and other documentation to support the team In the absence of the team management, you take over the professional and personnel leadership of the team, coordinate daily business and ensure smooth operations You are involved in regular exchange with internal interfaces (e.g. IT and other departments) and support the implementation of joint solutions You actively contribute to the team, promote knowledge exchange and always put the needs of our customers at the centre. What you bring You have completed a commercial apprenticeship or equivalent basic training You have very good oral and written language skills in German and at least one other national language (French or Italian) Ideally, you already have some professional experience in health insurance You have planning and organisational skills You convince with strong communication skills and enjoy working across departments with various interfaces You like to take responsibility and make well-founded decisions even in demanding situations You recognise optimisation potential and proactively implement improvements You put our customers at the centre and strive to provide them with an excellent "Customer Experience" You enjoy customer contact, are helpful and empathetic with the aim of offering each customer the best possible solution You have a quick grasp, enjoy working in a team and complement it with your commitment and perseverance You are a positive personality and an independent, reliable and efficient working style rounds off your profile What we offer We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages – beyond the usual. Flexibility and freedom: Smart Working (flexible working model) Annual working hours, 5 weeks holiday (6 weeks from age 50), holiday gift 2 weeks every 5 years, holiday purchase up to 10 additional days/year Job and family: family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations Pension and insurance: attractive pension fund with extensive extra-mandatory benefits including optional savings, up to 30% discount on insurance products Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year Mobility: reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bikes Healthy balance in everyday work: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, relaxation rooms, employee care, online health portal, various seminars/events on health prevention & mental health Development: 3 days individual learning time, free coaching, large range of learning & development opportunities, financial support for further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for voluntary work (environment & social) Your future workplace Winterthur, Zurich - Google Maps Apply now! Do you have questions or further concerns? Sandra Volken is happy to assist you by email (sandra.volken@axa.ch). More information about the application process can be found here. Diversity and inclusion are close to our hearts at AXA Openness, respect and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process. If you need support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at hr.recruitinggd@axa.ch at any time. Learn more About AXA At AXA, we believe that everyone has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you. With a culture characterised by collaboration at eye level, trust and diversity. With our modern working conditions, we want to consider the needs of our employees and give you the space to develop your strengths, take responsibility and engage in the team for new ideas. This way you can develop personally and shape the world of tomorrow with us – by protecting what really matters. Would you like to learn more about AXA as an employer and dive deeper into our working world? Then you are exactly right on our career page! Video We look forward to your application! For administrative and data protection reasons, only complete application dossiers (CV, certificates, references etc.) uploaded via the online application link will be considered. We cannot consider applications via recruitment agencies for this position.

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