yellowshark
Bremgarten AG
IT Supporter (m/f/d) 80-100%
- 17 August 2026
- 100%
- Permanent position
- CHF 70 000 - 85 000 /year
- 5620 Bremgarten AG
About the job
Our client, an established IT service company, supports a diverse range of SMEs from various industries and places great emphasis on excellent customer service. The owner-managed team is looking for reinforcement in 1st-level support, where direct customer contact, quick problem-solving, and technical expertise in the Microsoft environment are central. In this role, committed professionals can expect short decision-making paths, a supportive team environment, and varied insights into different companies.
- Independently resolving technical issues in first-level support
- Escalating complex cases to specialised technical colleagues
- Ensuring short response times for incoming support requests
- Direct telephone and remote support for customers from various industries
- Confident knowledge of the Microsoft environment and Windows necessary
- Fluent German skills and understanding of Swiss German are expected
- Teamwork skills and an independent working style are required
- Service orientation and problem-solving skills with perseverance desired
- Owner-managed company with short decision-making paths and open communication
- Close exchange between the support team and technical specialists in daily work
- Central location with modern infrastructure and optimal accessibility
- Varied tasks due to the broad industry mix of the supported customer companies
Responsibilities
- Handling customer inquiries regarding Microsoft 365 and hardware- Independently resolving technical issues in first-level support
- Escalating complex cases to specialised technical colleagues
- Ensuring short response times for incoming support requests
- Direct telephone and remote support for customers from various industries
Profile
- Experience in 1st-level support with customer contact required- Confident knowledge of the Microsoft environment and Windows necessary
- Fluent German skills and understanding of Swiss German are expected
- Teamwork skills and an independent working style are required
- Service orientation and problem-solving skills with perseverance desired
Additional Information
- Direct customer contact with diverse SMEs from various industries- Owner-managed company with short decision-making paths and open communication
- Close exchange between the support team and technical specialists in daily work
- Central location with modern infrastructure and optimal accessibility
- Varied tasks due to the broad industry mix of the supported customer companies
