Head of Station Service Badischer Bahnhof Basel

About the job

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We are looking for you as Head of Station Service for the Badischer Bahnhof in Basel (m/f/d) for DB InfraGO AG / Passenger Stations Division as soon as possible.

Your tasks:

• In your role, you control the activities in our station service and thus contribute to higher customer satisfaction. Together with your team, you ensure our goal of being Germany's largest host
• Your team currently consists of around 30 employees working in shifts
• You lead and supervise a team in various functions around station service and take on the professional and disciplinary management of the employees
• As a passionate leader and role model for your team, you are responsible for implementing and coordinating the service in station management according to agreed service standards regarding quality, economy, and customer orientation
• As a contact person for internal and external business partners, you ensure optimal cooperation with your interfaces
• You take care of, among other things, holiday planning, onboarding new colleagues, and continuously qualify your employees
• In your position, you implement measures to improve quality and customer satisfaction, receive customer suggestions, complaints, and grievances, manage the handling of these, and independently make decisions about goodwill gestures

Your profile:

• You have successfully completed vocational training and relevant professional experience, ideally in customer service, the service sector, or transport
• Preferably, you bring leadership experience or have experience in a deputy management role
• You focus on employees, are a strong and convincing leader, enjoy working in a team, and know how to develop, coach, and motivate your employees
• In stressful situations, you always keep an overview – working with IT tools such as common MS Office applications is natural for you
• With your strong service orientation, you inspire, approach people openly, work independently and solution-oriented, and convince through your teamwork and responsible actions
• Thanks to your communicative nature, you manage to win customers and colleagues for us and our goals and find optimal solutions for all parties. You are not afraid to make well-founded decisions
• You have excellent German language skills and can confidently provide customer information in English as well

What is important to us:

Our claim is to offer all candidates the same opportunities for entry with equal suitability. We actively promote diversity and togetherness in our teams. We appreciate every application, regardless of gender, nationality, ethnic and social origin, religion, belief, disability, age, duration of unemployment, as well as sexual orientation and identity.

Benefits

Jobs throughout Germany

Attractive conditions

Individual development

Stability and security

Equal opportunities and self-determined participation of severely disabled persons and those with equal status, as well as respectful cooperation, are firmly established principles within the DB Group. Therefore, severely disabled and equally recognised applicants are given preferential consideration if equally qualified.