Customer Advisor: Swiss Post Fribourg and Home Office
Callpoint AG
Fribourg
Key information
- Publication date:31 July 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Fribourg
Job summary
Join Callpoint, a passionate Swiss call center dedicated to employees and clients. Experience a supportive work environment with great benefits.
Tasks
- Handle customer inquiries, orders, and complaints via phone skillfully.
- Process written inquiries and emails from clients accurately and promptly.
- Provide support and advice while building expertise in customer service.
Skills
- Fluent in Swiss German, French, and/or Italian; English is a plus.
- Enjoy working with customers in a vibrant team setting.
- Good PC skills and a desire for more responsibility in the future.
Is this helpful?
Are you communicative, motivated, enthusiastic, and enjoy customer contact? Then come to us, we will promote and develop you. From 01.09.2025, we are looking for you for our service center in Fribourg - we look forward to your application.
- You take customer inquiries, orders, and complaints by phone and convince with your competence and cleverness
- You process written inquiries and emails from customers flawlessly
- Support and advice
- You manage attractive customer mandates and continuously expand your expertise in customer service
- People who need support or are dissatisfied will become enthusiastic customers with your help
- The enthusiasm of our customers rewards you for your commitment
- You understand Swiss German
- You master French and/or Italian in spoken and written form (B2 - C1 level minimum)
- English is welcome (spoken and written)
- You enjoy dealing with customers
- You like working in a lively team
- In the medium term, you want to take on more responsibility
- Good PC skills are a requirement
- You are looking for a hybrid working model where you can mostly work from home
- A clean criminal record and debt collection register extract are required for employment
- Modern and pleasant working atmosphere with a workplace right next to Fribourg train station
- Collegial atmosphere
- Careful training and individual support
- Development opportunities within the company
- Attractive employment conditions according to the collective labor agreement of the contact center industry
- Workload 80 - 100% possible
- After the training and onboarding phase, home office is possible
- Up to the 5th year of service, one additional vacation day each year, purchase of additional vacation possible
- You can buy additional vacation
- Employee discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.
- Working hours Monday to Friday 07:30 to 18:00 (1x a week until 19:45), as well as 2x a month on Saturday from 08:00 to 12:00
Have we piqued your interest? Then we look forward to your application. You can apply online or via email.
No motivation letter or CV at hand? No problem, write us an email and let us know how we can contact you.
Your questions will be gladly answered by Pietro Certo, pietro.certo@callpoint.ch, 058 201 15 74
