Service Desk Support Agent

Welcome to your new workplace.

Roman Schalk, Head of IT Infrastructure, and the team offer you an exciting position immediately or by arrangement with a workload of 100% as:

Service Desk Support Agent

Your tasks:

• Receiving support requests by phone or ticket system
• Analysis and resolution of IT faults (including software and hardware enquiries)
• Carrying out routine tasks such as software installations as well as support in managing and updating IT inventory, software licences, etc.
• Support in the installation, configuration and maintenance of hardware and software
• Installation and provision of additional workstations and relocation of existing workstations
• Creation and participation in the maintenance of ICT documentation and knowledge articles
• Continuous optimisation of support processes as well as automation of recurring tasks

Why you should choose us:

• Opportunities to contribute: Bring in your ideas and actively shape our ICT landscape.
• Change and innovation: We are looking for employees who want to make a difference and enjoy driving change together with a motivated team.
• Clear structures and processes: Our clear structures and processes offer you orientation and security.
• Solution-oriented work: Use knowledge management articles to optimise your work and find solutions efficiently.

Get a first impression of your new workplace in our 360° tour .

To make you feel comfortable with us, many benefits await you. To name just a few:

• Own pension fund with employer contributions above the statutory minimum
• Free use of the fitness room on the Zollikerberg site
• Worldwide private accident insurance
• Financial support for public transport subscription or bicycle
• Training and further education are valued, promoted and generously supported

All employee benefits can be found here . If you want to be the best version of yourself, you will find the opportunities with us.

This is how you convince us:

• Completed vocational training as an IT specialist or comparable qualification
• Good knowledge of Windows operating systems, Office applications and basic network technologies
• Very good knowledge of the M365 product range, PowerShell knowledge is an advantage
• Customer-oriented, strong communication and problem-solving personality
• Very good German skills in spoken and written form
• Our and your values: appreciation, partnership, reliability, transparency and seeing "the whole picture"

For further information, please contact Roman Schalk, Head of IT Infrastructure, T 044 397 20 86.

Please apply via our online tool.

We would like to fill this position with direct applications, without the support of recruitment agencies. Thank you very much in advance for your understanding.

About Zollikerberg Hospital

We stand for a comprehensive range of services and strong cooperation partners. With a public service mandate and 173 beds, Zollikerberg Hospital contributes to the optimal medical care of the Zurich metropolitan area. More than 11,000 inpatients and 75,000 outpatients of all insurance classes feel comfortable and in good hands with us every year. Our broadly based primary care includes internal medicine, gynaecology and obstetrics with neonatology, general surgery, an interdisciplinary emergency centre as well as orthopaedics with specialised spinal surgery.