Seminar Management (m/f/d)

About the job

We offer:

• A long-term perspective in a dynamic university environment.
• Flexible working hours within the framework of operational possibilities.
• Free internal training offers from the HSGacademy.
• Free participation in the university sports programme.
• And many other benefits

Since 2013, we have been offering extensive training in controlling and performance management with the Performance Management Academy . The programme includes more than a dozen seminars with several hundred participants in St.Gallen and addresses experienced specialists and managers from the finance sector. We offer you a position at one of Europe’s leading universities with an exciting environment and a young, committed team at the interface of business research and practical knowledge transfer, as well as independent work with numerous practical contacts.

If you have any questions about the position, please contact us at pmacademy@unisg.ch

• You are the central contact person for our customers in seminar management within our three-person team and are responsible, among other things, for coordinating dates and registrations, booking and preparing rooms, as well as issuing participation certificates.
• Handling enquiries by phone and email is also part of your duties, as is actively building and maintaining customer relationships and acquiring new seminar participants.
• You are responsible for the CRM system (MS Dynamics), including maintaining and updating data as well as sending newsletters and mailings. 
• You maintain internal and external communication channels (e.g. learning platform Rise, WordPress, LinkedIn, mailings) 
• You support the implementation of our marketing strategy, e.g. by creating promotional materials (especially PPT).

• You have several years of experience in seminar management or a similar area with demanding customer contact.
• You are a flexible and solution-oriented personality with a passion for quality and details as well as an affinity for IT tools.
• You are confident in using MS Office. Ideally, you have already gained experience with CRM systems and graphic tools (e.g. Canva).
• You have a pronounced ability to respond specifically to customer needs and enjoy telephone customer contact. You possess very good German skills in spoken and written form as well as good English skills.
• You enjoy working proactively, reliably and with great pleasure in a small team. You are characterised by resilience and composure.

"A place that creates knowledge" - As one of Europe’s leading business universities, the University of St.Gallen (HSG) is committed to educating over 10,000 students and offers an attractive and innovative environment in research, teaching, continuing education and administration to around 3,500 employees as one of the largest employers in the region."