Entry Customer Advisor: Banking Home Office
Callpoint AG
Fribourg
Key information
- Publication date:31 July 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Fribourg
Job summary
Join Callpoint, a dedicated Swiss call center focused on employee and customer care. Experience a supportive and engaging work environment!
Tasks
- Handle customer inquiries via phone with a friendly demeanor.
- Identify customer needs and provide effective solutions.
- Assist customers with e-banking and card blocking requests.
Skills
- Fluent in Swiss German, German, and French; Italian is a plus.
- Previous experience in customer service, especially in banking.
- Strong computer skills are essential.
Is this helpful?
Are you communicative, motivated, enthusiastic, and enjoy customer contact? Then come to us, we will promote and develop you. Starting Monday, 01.09.2025 and Wednesday, 01.10.2025, we are looking for you for a customer in the banking sector at our service center in Fribourg - we look forward to your application.
- Receiving customer inquiries by phone
- Identifying customers
- Finding solutions for customer inquiries
- Advising customers in e-banking
- Executing card blocks at customer request
- You understand and speak Swiss German
- You conduct telephone consultations in German and French
- Additional language Italian is welcome
- You enjoy dealing with customers
- Experience in customer service and the banking sector is an advantage
- Good PC skills are a requirement
- A clean criminal record and debt collection register extract are required for employment
- You are looking for a hybrid working model, where you can mostly work from home
- Modern and pleasant working atmosphere with a workplace right next to Fribourg train station
- Collegial atmosphere
- Careful training and individual support
- Development opportunities within the company
- Attractive employment conditions according to the collective labor agreement of the contact center industry
- Workload of 80 - 100% possible
- After the training and onboarding phase, home office is possible
- Training takes place in Fribourg and/or Bulle
- Until the 5th year of service, one additional day of vacation each year, purchase of additional vacation possible
- You can buy additional vacation
- Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.
- Working hours Monday to Friday between 08:00 and 20:00, as well as partially on Saturdays from 08:00 to 17:00
Have we piqued your interest? Then we look forward to your application. You can apply online or via email.
No motivation letter or CV at hand? No problem, just write us an email and let us know how we can contact you.
Your questions will be gladly answered by Pietro Certo, pietro.certo@callpoint.ch, 058 201 15 74
