IT Supporter with Experience (70 - 80%)

04 August 2026
70 – 80%
Permanent position
Winterthur

Job summary

Join our team as an IT Support Specialist at a progressive company. Contribute to a smooth IT operation with direct user engagement and support.

Tasks

Provide technical support and advice to users for high satisfaction.
Assist users in 1st and 2nd-level support, both remotely and onsite.
Resolve issues, analyze reports, and collaborate with departments.

Skills

Completed IT training and at least 2 years in IT support, especially client-level.
Strong knowledge of Windows 11 and Microsoft Office products.
Self-reliance, reliability, and high customer orientation.

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About the job

Do you have solid experience in IT support and appreciate direct contact with users?
To strengthen our team, we are looking for a committed individual who, with technical expertise, service orientation, and a solution focus, makes an important contribution to smooth IT operations.

Your Tasks

As an experienced IT support staff member, you support and advise users on technical and application-related questions, thereby contributing to high user satisfaction

You support users in 1st and 2nd level support – both by phone and on site

Troubleshooting, preliminary analysis of fault reports, and forwarding to the responsible departments

Knowledge and experience with an IT service management tool (Incident Management) are desirable, as well as participation in projects

Provision, installation, and delivery of new hardware and software components

Your Profile

Completed IT training or further education

Several years of professional experience in IT support (at least 2 years), especially experience in the client environment (2nd level support)

Very good knowledge of the Windows 11 operating system, as well as generally of Microsoft Office products

Independence, reliability, and strong customer orientation

Driving licence category B, good German skills (spoken/written)

What We Offer

Becoming part of a diverse, committed team

Meaningful, varied, and responsible tasks

A modern workplace in an urban, up-and-coming district near Winterthur main station (with the possibility to work partly from home)

Equality, diversity, and inclusion

Further benefits can be found on our website

Contact

Your questions about the position will be gladly answered by Joshy Pannarakunnel, Head of Service Desk & Field Services, Tel. +41 52 267 65 99.
Learn more? https://stadt.winterthur.ch/

We look forward to receiving your online application.