Customer Center Advisor

Customer Center Advisor

• Sion
• 80-100%

Are you interested in responding to customer requests and advising them by phone, email, and chat while ensuring quality service? Our Customer Center is looking for a Customer Center Advisor!

Specifically?

• You systematically identify the customer and provide information, communicate conditions and details about various products and services, and exploit sales potential.
• You transmit the necessary information to update computer data for customer service and market management.
• You advise by phone on basic products/services (accounts, cards, e-banking) and provide initial information on other banking products.
• You accompany and support our customers on our digital products, thus creating added value for their customer experience.
• You schedule appointments with our advisors.

Interested in the challenge?

This position is for you if…

• You have completed commercial training (CFC, MPC, ESC, E-type Maturity).
• You have experience in a Customer Center with excellent knowledge of office tools.
• You communicate effectively in French. Any other language is an additional asset.
• As a pragmatic and rigorous person, you constructively provide improvement solutions and demonstrate ease in telephone contact.
• You appreciate teamwork and collaborate easily with your colleagues.

Would you like to join us?

Let's meet!

We look forward to discovering your application.

To do so, send your complete application to Marisa Berclaz, our HR Business Partner, at the address: recrutement@bcvs.ch no later than December 19, 2025.