Customer Service Officer

28 October 2026
100%
Oberbuchsiten

Job summary

Join a Swiss center for unique greenery in buildings since 1972. Enjoy a dynamic workplace with sustainable solutions and creative ideas.

Tasks

Handle customer inquiries via phone during office hours.
Forward requests from potential clients to sales advisors.
Process customer issues via various channels efficiently.

Skills

Completed commercial training with a focus on customer service.
Strong service orientation and communication skills.
Proficiency in MS Office and ERP systems.

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About the job

Company Description

We are the Swiss competence centre for unique greenery in and on buildings – a creative and innovative company flourishing since 1972. Our 50-strong team consists of gardeners, architects, developers and experienced office professionals. Together, we implement exciting greening projects, from the idea through planning to execution and ongoing support.

Our work culture thrives on team spirit, creative ideas and the endeavour to create sustainable solutions that enrich urban spaces. Those who want to develop in a dynamic environment with flat hierarchies and diverse tasks are exactly right with us. Become part of our team and help shape the green future with us!

We are looking for reinforcement for our Customer Service department starting immediately or by arrangement.

Ready to green the future with us? Then we look forward to your application! Please send us your complete application documents including a photo by e-mail. We are excited and look forward to getting to know you.

Job Description

Ensuring telephone response to customer enquiries and linking during opening hours
Forwarding enquiries from potential and existing customers to sales advisors
Processing problem reports from customers and colleagues by letter, fax, telephone or e-mail. Ensures that problems are resolved within the deadlines provided in operational procedures and regulations
Contacting customers after problem resolution to check satisfaction. Managing cancellation requests by entering them into the system (Client Retention activities);
Supporting VB/KAM by using information available both in electronic systems and in physical form;
Entering contract data into the system
General data maintenance in the system (prices, etc.)
Processing credit notes, complaints
Internal review of customer enquiries
Reporting expiry, fixed-term contracts to sales for extension
Managing customer information
Managing invoicing
Supporting the finance department in accounts receivable management (obtaining customer information, system integration of any credit notes/invoices, correcting customer data in the system, support in dunning)
Filing, archiving (physical and electronic)
Triage and distribution of mail

Qualifications

Completed commercial basic training (KV or business school)
A strong customer and service orientation
Reliable, independent and precise working style
Ability to work in a dynamic environment, resilience
Enjoyment of daily telephone customer contact
High team spirit
Very good language skills (native German, French, English and possibly Italian skills desired)
Confident handling of MS Office applications and flair for software tools as well as ERP systems

Additional Information

What to expect with us

An exciting role with a lot of personal responsibility and diverse development opportunities
The opportunity to develop yourself in the long term and to promote your strengths
Attractive employment conditions, social benefits and performance-based remuneration
A motivated, cheerful team that warmly welcomes and supports you