Change & Adoption Specialist 100% (f/m/d) - (Contract through our external payroll partner with immediate start until 31.12.2026 with possible extension)

30 May 2026
100%
Zürich

Job summary

Join Julius Baer, a leader in wealth management, and make an impact. Enjoy a dynamic work environment with opportunities for growth.

Tasks

Lead initiatives for AI, Client Lifecycle Management, and E-Banking.
Design change management activities for smooth user transitions.
Analyze user engagement and report on effectiveness to stakeholders.

Skills

Relevant education in Business, Communications, or IT required.
Strong stakeholder management and communication skills essential.
Experience with Agile methodologies and adoption analytics needed.

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About the job

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

The broadening of our mandate to include Artificial Intelligence, Client Lifecycle Management (CLM), and E-Banking — in addition to the original focus on Wealth Navigator — requires additional support to sufficiently service our front-office users and end-clients. Dedicated support is needed to ensure strategic readiness for major upcoming projects in Switzerland, including the Direct Order rollout, Portfolio Analysis decommissioning, CLM BR switch, and host system replacement.

IHRE AUFGABEN

Lead and coordinate adoption and engagement initiatives across multiple transformation programmes, including Wealth Navigator, AI, CLM, and E-Banking

Design and deliver targeted change management activities to enable smooth transitions and sustainable user adoption

Develop and implement training materials and communication plans tailored to diverse stakeholder groups

Facilitate workshops, sessions, and roadshows to engage users and address change barriers

Apply Agile methodologies to plan, iterate, and adapt engagement approaches throughout project lifecycles

Collaborate closely with project teams, business units, and IT partners to align adoption strategies with technical delivery timelines

Monitor and analyse user adoption patterns using relevant metrics and feedback mechanisms

Report on engagement progress and effectiveness to stakeholders and decision-makers

YOUR PROFILE

Relevant tertiary education or higher vocational qualification in Business Administration, Communications, Information Technology, or a related field

Demonstrable experience in Training & Change Management, preferably within digital transformation or IT-driven initiatives

Working knowledge of Agile methodologies and experience operating in fast-paced, iterative project environments

Strong Stakeholder Management capabilities across different levels and functions, with the ability to communicate complex topics simply

Proven ability to drive User Engagement in complex, multi-channel environments

Experience with Adoption Analytics - collecting, interpreting, and acting on user behaviour data to improve outcomes

Proficiency in using collaboration and project management tools such as Confluence and JIRA for documentation, task tracking, and team coordination

Fluent in written and spoken English; German language skills are considered a strong advantage

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site .

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