IT Project Manager — ERP & Digital Systems

About the job

Company Description

Join Nescens, the Swiss brand expert in longevity.

Nescens is a leading Swiss institution in the fields of preventive medicine and longevity. It brings together two complementary worlds: a scientific skincare line, our cosmeceuticals, distributed through a network of selective retail outlets and online, and diagnostic and longevity assessment programmes delivered in clinics and partner hotel establishments of reference.

Based on the prestigious Genolier medical campus, Nescens is part of a unique ecosystem where science, medicine and well-being meet.

Joining Nescens means entering a dynamic, stimulating environment focused on innovation, at the heart of Swiss longevity science.

Job Description

The IT Project Manager — ERP & Digital Systems is both the guarantor of the proper functioning of all operational and digital systems at Nescens, and the project leader for structuring IT initiatives. He/she administers, configures and develops the technology stack; in particular Microsoft Business Central, for which he/she ensures functional and technical mastery; manages development and integration projects end-to-end, and intervenes first-hand when a malfunction impacts operations. His/her technical grounding is accompanied by a concrete understanding of e-commerce and CRM issues: he/she knows that behind every system there is a transaction, a customer or a marketing action to activate.

Responsibilities

IT Project Management

• Manage end-to-end the structuring IT projects of Nescens: application development, B2B platform launch, payment system integration, connections with logistics platforms
• Frame projects: define needs, write functional specifications, select and coordinate technical providers, monitor developments, testing and deployment
• Manage priorities, deadlines and project risks while ensuring regular communication with internal stakeholders
• Ensure technological watch and propose solutions adapted to Nescens’ operational and commercial needs

Microsoft Business Central — administration and development

• Ensure functional mastery and administration of Business Central as Nescens’ central ERP: business configuration, management of entities (customers, suppliers, items, accounting), workflow and report configuration, rights and user management
• Perform customisations and light developments in AL (Business Central language): extensions, report modifications, workflow automations, interface adaptations, to limit systematic recourse to external providers
• Manage platform updates and evolutions, ensuring compatibility with existing extensions and integrations
• Be the internal reference for all BC-related questions for finance, commerce and operations teams

Integration and operational continuity

• Design and maintain data flows between systems (stock, orders, payments, contacts) to ensure information consistency across all platforms
• Configure and maintain other ecosystem platforms (Salesforce, Shopify, Adyen, Klaviyo, Storyblok) according to operational and commercial needs
• Diagnose and resolve malfunctions in real time, intervening directly on configurations or coordinating fixes with technical providers
• Implement monitoring and alert procedures to anticipate incidents before they affect operations or customer experience

CRM, e-commerce support and agency coordination

• Ensure proper functioning of CRM tools (Salesforce, Klaviyo) and e-commerce (Shopify, Adyen) to enable marketing actions, smooth purchase journeys and reliable payments
• Identify and correct technical friction points impacting conversion or customer experience
• Be the internal reference contact for the digital agency in charge of content management, paid media and SEO: challenge their recommendations, ensure coherence with internal systems and validate developments before production deployment

Data quality and governance

• Guarantee data consistency, reliability and quality across all systems; proactively identify and correct anomalies
• Ensure data and process compliance with GDPR requirements
• Document integration architectures, business rules and configurations to ensure consistency over time and facilitate diagnosis in case of incidents

Technology stack

Microsoft Business Central (central ERP) · Salesforce · Shopify · Adyen · Klaviyo · Microsoft Power BI

Qualifications

Profile sought

Education

• Higher education (Bachelor or Master) in computer science, information systems, engineering or equivalent field
• Significant experience in an e-commerce or retail context is appreciated

Experience

• 5 to 8 years’ experience in a role combining system administration, BC development and IT project management, ideally from a Microsoft integrator or Dynamics/BC consultant turned client-side
• Proven experience with Microsoft Business Central (or Dynamics NAV), including AL development: extensions, reports, customisations
• Confirmed experience in end-to-end IT project management: framing, coordinating providers, deployment
• Experience in a multi-system environment (ERP, CRM, e-commerce, payment, logistics) with solid understanding of data flows between platforms
• Experience in a premium environment (health, cosmetics, luxury, lifestyle) appreciated

Technical skills

• Microsoft Business Central: deep functional mastery and AL development capability (extensions, customisations, reports); Microsoft Dynamics 365 Business Central certification appreciated
• SQL: solid mastery for querying databases, diagnosing anomalies and structuring extractions
• Understanding of integration architectures (API, webhooks, connectors) sufficient to diagnose malfunctions and manage resolution

Expected qualities

• Technical rigour and ability to quickly diagnose problems in a multi-system environment
• Strong project management skills: organisation, prioritisation, communication, risk management
• Sense of responsibility and autonomy over a broad scope without direct technical supervision
• E-commerce and CRM sensitivity: concrete understanding of system impact on customer experience and commercial performance
• Ability to challenge external providers and defend technical requirements
• Excellent communication: ability to explain technical issues to non-technical interlocutors
• Fluent in French and English; German appreciated

Additional Information

Conditions

• Contract type: Permanent

• Work rate: 100% (or negotiable)

• Location: Genolier, Switzerland (partial remote work possible)

• Start date: as soon as possible

• Environment: premium Swiss brand, culture of excellence, international team

We offer

• An international, human-scale team

• A stimulating environment

• The opportunity to contribute to the reliability and structuring of operations of a leading Swiss brand