Emil Frey AG
Safenwil
Specialist Responsible for Customer Service and Returns
- 19 August 2026
- 100%
- Permanent position
About the job
What you should know about us
The Emil Frey Group is not only a Swiss family business with 100 years of experience but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the cornerstones of the company. The focus of activities lies on the import of car brands, the operation of garages, the logistics of spare parts and accessories, as well as the provision of financial services. The Emil Frey Betriebs AG provides logistics services for goods and vehicles and is thus the hub in the flow of goods between our customers and their end consumers.Specialist Responsible for Customer Service and Returns
Your tasks
- Ensuring a high level of service quality in the areas of customer service, returns and disposal
- Organisation and monitoring of transport services including customs clearance processes
- Processing and handling of complaints, damage reports as well as returns, exchange and warranty parts
- Analysis of error and complaint causes and initiation of improvement measures
- Professional leadership, support and development of the 8 employees in the customer service/returns area
- Support in change and process optimisations (quality, productivity, costs)
- Creation and evaluation of statistics, key figures and quality reports
- Assumption of IT and system support tasks
- Ensuring smooth information flow to import, retail, logistics, IT and internal departments
- Active participation in cross-departmental projects
Your profile
- Completed vocational training in logistics, customer service or commercial-technical environment
- Further training in logistics, process management or leadership
- Several years of experience in customer service, returns or logistics environment, ideally with leadership experience
- Strong customer and service orientation
- Very good process and quality understanding as well as high IT affinity
- Knowledge of the functioning of an Oracle Warehouse Management System (WMS) is an advantage
- Experience with ERP and logistics systems as well as with evaluations and key figures
- Structured, independent and resilient working style
- Communicative personality with enjoyment of collaboration and change
- Very good German skills are required, good French skills are desirable
What we offer you
You will find a new challenge with exciting tasks and much more with us:- Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more)
- Your own attractive pension fund as an independent pension institution
- A long-term corporate perspective
- Individual training and development opportunities
- At least 25 days of holiday
