Kanton Zürich
Zürich
Yesterday
Case Management and Client Contact Employee - Community Service 60 - 80%
- 28 April 2026
- 60 – 80%
- Zürich
Job summary
Join JuWe, a Zurich-based organization focused on social reintegration. Be part of a meaningful work environment with supportive benefits.
Tasks
- Provide personal, low-threshold counseling to clients in person and remotely.
- Manage case triage and maintain communication with relevant departments.
- Handle administrative tasks for community service execution and data management.
Skills
- Completed commercial training and relevant work experience required.
- Strong organizational and communication skills are essential.
- Flexibility and teamwork mindset are necessary for success.
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About the job
Case Management and Client Contact Employee - Community Service 60 - 80%Justice Enforcement and Reintegration (JuWe) is part of the Directorate of Justice and the Interior of the Canton of Zurich and is responsible for criminal and measure enforcement as well as the implementation of various types of detention. For our 1,400 employees from around 40 professions, the successful social reintegration of offenders and the prevention of recidivism are of particular importance.
The Probation and Enforcement Services (BVD) are one of eight main departments of JuWe and are responsible for the enforcement of prison sentences and court-ordered measures as well as probation assistance. They make an important contribution to crime prevention and the social integration of offenders.
Since September 1, 2025, the BVD has been operating the external contact and information point for clients who wish to serve their fines or monetary penalties in the form of community service. The counseling center combines low-threshold advice, admission decisions, case management, and coordination – thus covering the entire enforcement process of community service. On site, we not only handle administrative cases but also coordinate assignments together with the deployment operation of the zsge foundation integrated in the same building – ensuring easy access to advice and support.
As of September 1, 2026, we are looking for an initiative and team-oriented personality who, with commitment, flexibility, and the necessary assertiveness, will share the social mission of this position.
Your area of responsibility
- You actively work at the contact and counseling center and take on personal, low-threshold counseling of clients at the counter as well as by phone and in writing. You ensure continuous availability and support with applications or general questions about community service. In times of high visitor frequency, you are also responsible for pre-triage in the waiting area.
- You are responsible for triaging cases with increased care needs and exchange information with the responsible specialist department.
- As the case manager, you take over the administrative case management in the enforcement of community service – this includes checking admission requirements, processing applications, issuing orders, closing cases, and situational support in personal contact with clients.
- You conduct telephone and written clarifications with partner authorities, specialist offices, and deployment operations and ensure smooth coordination of all parties involved.
- You carefully and reliably maintain, check, and update case data in the specialized application.
- You actively contribute your ideas and help shape the further development of the contact and counseling center – especially in optimizing processes and implementing strategic guidelines.
Our expectations
- You have completed commercial training, a business school, or an equivalent qualification – supplemented by several years of professional experience, ideally in the public or social sector.
- You work precisely, independently, and responsibly – and actively contribute your strengths to the team.
- You are interested in social issues and move with interest and respect in the tension between administration and social mission.
- You are an open, committed personality with a can-do attitude and a genuine interest in people.
- You handle unforeseen events flexibly and calmly – even when things get hectic or challenging.
- Your impeccable reputation (without entries in the criminal and debt registers) underlines your integrity and reliability.
What awaits you?
- An extraordinary and meaningful work environment where you not only participate but actively shape and take responsibility.
- The chance to use change as a learning field – with room for personal development, new experiences, and professional growth.
- The opportunity to contribute your ideas and help shape the contact and counseling center from the start.
- Regular internal professional inputs as well as exciting opportunities for collegial and professional exchange.
Actively shape social responsibility – and help enforce penalties meaningfully
Send us your application via our online tool. We look forward to your dossier!
If you have questions, Daniel Scheidegger, Head of Intake and Support, is available at 043 258 36 88.
For questions about the application process, the Recruitment & Assessment team will be happy to assist you at 043 257 43 19.
JuWe uses an online assessment as part of the recruitment process. For more information about our office and our exciting tasks, please visit www.zh.ch/juwe.
