Customer Advisor: Contact Center Personal Insurance 80-100%
AXA Versicherungen AG
Winterthur
Key information
- Publication date:23 July 2025
- Workload:80 – 100%
- Place of work:Winterthur
Job summary
Join AXA, the leading insurance provider in Switzerland. Enjoy a collaborative and supportive work environment!
Tasks
- Handle inquiries on occupational pensions, life, accident, and health insurances.
- Respond to customer queries via email and digital channels like WhatsApp.
- Collaborate across departments to enhance customer satisfaction and optimize processes.
Skills
- Completed commercial training or equivalent, with experience in social insurance.
- Strong communication skills in German and proficiency in French or Italian.
- Proficient with digital tools and MS Office, with a customer-oriented mindset.
Is this helpful?
Join AXA, the leading insurance company in Switzerland - as
Your Contribution
Your Contribution
- You handle inquiries regarding occupational pensions, life, accident, and daily sickness insurance over the phone and process them in a solution-oriented manner
- You respond to customer inquiries via email as well as through digital channels like WhatsApp and iMessage
- You professionally forward consulting and quote requests and process complaints in a solution-oriented manner. You contribute to the continuous optimization of our processes - with the goal of steadily increasing customer satisfaction
- You work closely with other departments to efficiently and holistically address inquiries
Your Skills and Talents
Your Skills and Talents
- You have completed a commercial training or an equivalent qualification
- You bring professional experience in the social insurance sector (knowledge in occupational pensions is an advantage)
- You communicate confidently in German and have very good French or Italian language skills, both spoken and written
- You enjoy working with digital tools and are proficient in using MS Office products
- You work in a structured manner, quickly recognize connections, and proactively tackle tasks
- You are a team player, resilient, and have a strong customer and service orientation
Apply now!
Motivation letter? We do not require that. Instead, we look forward to your answers to our short questions about the position in the online application tool.
For data protection reasons, only applications submitted via the online application link will be considered.
About AXA
Every success story begins with believing in oneself.
As AXA, we see ourselves as a partner that stands by your side and believes in you. That’s why we challenge and support you and proactively show you opportunities for your future. We encourage you and provide you with the freedom to connect the things that are important to you. Together with your commitment and your individual contribution, this will become a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But for the long term.
Write your own success story with us now. Know You Can.
