Customer Advisor (m/f) Service Line 80 - 100 %

About the job

Number 1 in the canton, committed, cooperative and reliable – that is Glarner Kantonalbank.

The team of our Service Line is responsible for telephone and written advice as well as support of our customers regarding questions about our services and products such as e-banking and card management.

Together with you, we want to inspire our customers with a high level of service. In this position, both experienced professionals and communicative, service-oriented career changers/returnees (m/f) are welcome. Professional training is guaranteed. We offer you a varied activity and the opportunity to learn a lot.

Customer Advisor (m/f) Service Line 80 - 100 %

Your tasks:

• Support, advice and processing of the Service Line customer segment with a focus on the basic offer (accounts, cards, e-banking, payment transactions) as well as all kinds of bank information
• Processing all incoming customer enquiries by telephone, e-mail or e-banking
• Support of the hotline and the associated administration
• Cross-selling and carrying out telephone outbound contacts within the framework of campaigns
• Management of internal and external enquiries and orders within the framework of debit and credit card management

Your profile:

• Preferably completed banking apprenticeship or equivalent commercial training. Career changers/returnees (m/f) are welcome
• Experience in personal contact with external customers
• High service orientation and quick comprehension
• Good internet and smartphone skills
• Enjoyment of telephone customer contact, sales flair and negotiation skills
• Digital affinity and ability to recognise technical possibilities and accompany their implementation

We offer you:

• Positive feedback culture with plenty of scope for design and involvement of all employees
• Flat hierarchies and short decision-making paths
• A wonderfully uncomplicated team spirit
• Opportunity to take responsibility from day 1
• Varied activity with very good development opportunities
• Individual and targeted support through a variety of training and further education opportunities
• Attractive employment conditions and additional benefits