Steering Specialist (m/f/d), Winterthur, 80-100%

As the largest property management service provider for demanding residential, office, and commercial spaces, we offer our clients a comprehensive all-round service package. With our centrally located Customer Value Center (CVC) near the train station in Winterthur, we provide tenants, interested parties, and suppliers with a central point of contact. Through various channels, we ensure a service-oriented and multilingual customer dialogue.

The Business Support area ensures efficient management of the contact center with topics such as Quality & Education, Knowledge Management, Reporting & Analytics, and Workforce Management, continuously developing processes and systems.

To complement our existing team in Winterthur, we are looking for a competent and customer-oriented personality by agreement as

Steering Specialist (m/f/d)

Winterthur, 80-100%

What you will do:

• You will take over the monthly personnel deployment planning and assign working hours and tasks based on current data and forecasts
• By flexibly adjusting the deployment plans, you ensure that a smooth process is guaranteed even with short-term changes
• In your daily work, you keep an eye on the workload and ensure that sufficient resources are available
• You are responsible for administrative management tasks such as absence management, resource coordination, and office management (appointment coordination, material management, internal mail)
• Incident management is also part of your responsibilities: you coordinate the handling of IT disruptions and actively contribute to the implementation of suitable workarounds

That's why you succeed:

• You have a commercial basic education or completed vocational training with EFZ
• You bring several years of professional experience in direct customer contact (customer service, call center, management), ideally complemented by experience in management
• You skillfully apply digital affinity and solid PC and software knowledge in your daily work with various systems
• A high level of service and customer orientation is a matter of course for you
• You have good German language skills, any additional national language is a plus

Here are some of our benefits:

• Working hours: We live mobile working with individual (annual) working hours and/or part-time work. Up to 50% home office is possible. Work-life balance is very important to us, as balanced and rested employees are important to us. The purchase of additional vacation is possible.
• Mobility and meals: You will receive a contribution for your mobile phone. We also provide a contribution for your meals. Working time = working time, if work is done on the way to work, it counts as working time
• Training and further education:Promoting employees is an important part of our culture. Benefit from generous support for internal and external training and further education. We offer career opportunities in management, specialist, and project functions
• Salary: You can expect a market-oriented salary with absolute pay equality for all genders. The pension fund benefits are attractive, and you can choose from various models that suit you. The accident insurance covers the private hospital department.

For more information about our benefits, please visit our career page.

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