Customer Service Representative (Internal Sales) Construction, Hobby & Leisure (DE/FR)

About the job

• After your induction in the areas of Construction & Hobby and Leisure, you will take responsibility for providing our customers with service-oriented, professional, and needs-based expert advice in this product group via e-mail and telephone
• Processing customer orders and enquiries by e-mail and telephone is done reliably, with flawless handling also being part of your responsibilities
• You will provide information about product prices and availability as well as about our e-shop
• You maintain close cooperation with internal departments such as Purchasing, Accounting, Support (Customer Service), Logistics, and Product Management
• You ensure support in the showroom, advise and assist customers on site, and handle enquiries in general mailboxes on various topics related to our processes and workflows across all sales and communication channels
• You take on complaint management and handle customer concerns independently and service-oriented

• Completed training in retail or a comparable qualification with specialist knowledge, ideally complemented by commercial apprenticeship experience
• You bring broad and deep expertise in the relevant product groups
• Your pronounced customer and solution orientation distinguishes you, as does your ability to accurately capture and successfully implement customer needs. You benefit from your high empathy and communication skills
• You have experience in customer support, especially in needs analysis, and are characterised by strong team spirit and a high willingness to provide service
• You must have excellent German skills as well as very good French skills
• You impress with good manners and a neat appearance and are valued as a goal-oriented, reliable, and resilient personality who keeps an overview even with a high workload and in complaint management
• Good comprehension and openness to working with applications such as Navision (ERP), BSI (CRM), and Office 365

• Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.
• Rest and relaxation: At least 5 weeks of holiday, with the additional possibility of holiday purchase and unpaid leave.
• Development: Internal training in our own academy as well as financial support for external further education.
• Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave.
• Insurance: Above statutory requirements – 100% continued salary payment and full financing of daily sickness benefits insurance by the employer.
• Mobility: Free parking spaces, financial contribution to public transport, and pool vehicles for business appointments.

• You create your profile in our career portal and apply directly online for the advertised position.
• You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
• While you show us your patience, we take personal time to review your application and define the next steps.
• Your documents convince us, then we get to know each other via live video call or in a personal interview.
• The "match" is mutually confirmed. Then we proceed to the second interview round where you get to know your future workplace and the team.
• YES – we have chosen each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.