Systems Engineer, Head of IT Support Department – 100%

About the job

Company Description

With more than 13,000 employees representing 160 professions, the Geneva University Hospitals are a nationally and internationally recognised institution. To learn more about our organisation, take a few minutes to discover the highlights of 2025 by clicking here .

The Digital Transformation and AI Directorate (DTN-IA) creates, integrates and manages all IT applications of one of the most efficient hospital information systems to support the clinical and logistical activities of the Geneva University Hospitals. With over 12,500 workstations, 1,300 servers for more than 250 applications serving all staff, available 24/7, the DTN-IA manages an HR information system for the 13,000 employees of the HUG and seven other Geneva institutions, as well as a high-performance ERP for the most complex logistical and financial processes.

The DTN-IA creates a cutting-edge integrated patient record and contributes to the HUG’s reputation thanks to its recognised functional richness and close collaborations with all healthcare professionals and their transversal management. Furthermore, the DTN-IA integrates state-of-the-art and everyday biomedical equipment as well as specialised applications for all medical-technical platforms.

The role of the DTN-IA is to support daily activities and build the future of a modern and efficient hospital, according to the Institution’s strategic axes, relying on best practices and the highest standards.

Job Description

The DTN-IA "workstation" team handles IT service requests from staff and provides their equipment (PCs, MACs, tablets, phones, fax machines, printers, etc.). It ensures commissioning, renewal and incident resolution. It contributes to the evolution of the workstation.

Within this team, you are responsible for the group in charge of workstation installation and troubleshooting. You manage a team of about fifteen technicians providing level 2 support in the DTN-IA support chain.

Moreover, you organise and prioritise your team’s activities, ensuring adherence to schedules, quality and objectives set by the DTN-IA. You supervise your team members’ activities and are able to assist and advise them in resolving incidents and complex commissioning.

You develop and enhance procedures and working methods (KCS) to consolidate and share knowledge.

You create tools/scripts to facilitate workstation diagnosis or troubleshooting.

You sponsor projects related to workstation evolution in collaboration with workstation engineering.

You produce team monitoring indicators and report to the workstation domain manager.

While managing daily operations, you anticipate the future by participating in technological watch in the workstation field and proposing technological developments.

You ensure your team’s skills are up to date and identify training needs.

Finally, you represent your group within the institution. You work closely with other DTN-IA teams, particularly the one responsible for workstation engineering.

Qualifications

You hold a university degree in computer science (Master’s) or an equivalent diploma, ideally complemented by management training such as a CAS (Certificate of Advanced Studies).

You have at least five years’ experience in a similar role, ideally gained in a large organisation within an ITIL context.

You have excellent knowledge of the system aspects of Microsoft Windows and Apple MacOS client environments, which is a plus.

Proven experience with configuration management tools such as SCCM and Intune is an advantage for this position.

You are also familiar with managing a CMDB, ideally with the ServiceNow application.

You can demonstrate theoretical and practical knowledge of Windows system administration and development (Active Directory, Azure Active Directory, PowerShell, etc.).

You show excellent interpersonal and listening skills. You have a service-oriented mindset, easy contact and the ability to share your knowledge.

Your negotiation skills are recognised, as is your ability to unite and lead a team.

You remain calm in exceptional situations. You demonstrate autonomy, rigour and precision.

You have a very good command of the French language, good writing skills and a synthesising mind. Understanding of technical English is a plus.

Additional Information

You work office hours but may be required to perform night/weekend interventions and participate in an on-call service.

• Start date: as soon as possible
• Number of positions: 1
• Work rate: 100%
• Job grade: 21
• Contract: permanent
• Application deadline: 29.10.2026
• Contact for information: G. Vignon, workstation domain manager, gregoire.vignon@hug.ch

Your application must include a motivation letter, your CV, copies of diplomas and certificates required for the position, and the last two work certificates.

This announcement is addressed equally to women and men.

Committed to fighting unemployment, the HUG encourages applications from the Cantonal Employment Office.

Only applications submitted via the recruitment platform will be considered. Paper and email applications will not be processed.