Team Leader: Customer Support 100%

We are the innovative, customer- and market-oriented regional railway of Eastern Switzerland and employer of around 500 employees. We offer our customers the best possible service before, during and after their journey with Thurbo at all times. The team of customer support and the customer service centre with its around 60 employees is committed to this every day.

Are you ready to lead the Customer Services department into the future with us? We are looking for an experienced, strong leader as of now or by arrangement as

Team Leader: Customer Support 100%

• Leading and developing a motivated team of about 20 customer support staff to ensure excellent customer service
• Creating efficient duty rosters, rotations and schedules
• Conducting special services, focus and customer-oriented spot checks
• Ensuring revenue protection through frequency surveys
• Evaluating performance reports and processing ESQ notifications
• Moderating internal training and further education

• You have completed training as a customer support staff member and have advanced specialised training.
• You are familiar with the world of public transport and navigate the tariff and system landscapes of the public transport sector with ease.
• Enjoy working with colleagues and customers
• Willingness to work shifts
• You are a socially competent, convincing leader with experience in a comparable position.
• Clear, target-group appropriate communication and ability for constructive conflict resolution
• IT affinity, organisational and planning skills as well as readiness to respond in event management complete your profile.

We offer you a responsible role with a lot of personal responsibility in a committed team, a modern workplace and progressive employment conditions with many benefits. We look forward to receiving your complete online application via the following link: Apply now

For enquiries please contact

• Technical questions: Markus Beutler, Head of Customer Services, Tel. 071 554 00 31