Customer Dialogue Specialist EFZ

About the job

• You will support customers by phone, in writing and via digital channels
• You will handle enquiries related to our product and service offerings carefully and solution-oriented
• You will learn to maintain customer data and reliably document enquiries
• In consulting, you will develop a good sense for needs, suitable solutions and clear communication
• You will gain insight into e-commerce, service and modern digital work processes
• Your learning support and the training supervisors will assist you during your apprenticeship
• A personal laptop will be available to you from the first day of work
• You will work in a team that supports, challenges and promotes you

• High level of secondary school or intermediate school education
• Good German skills as well as good French school knowledge
• Enjoyment in contact with people and clear communication
• Interest in e-commerce, consulting and digital channels
• Basic technical understanding and interest in consumer electronics
• An open, reliable and responsible personality
• Motivation to learn new things and actively contribute to the team
• You remain friendly, attentive and solution-oriented even in demanding situations

• Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.
• Rest: At least 5 weeks of holiday, with the possibility of holiday purchase and unpaid leave.
• Development: Internal training in our own academy as well as financial support for external further education.
• Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave.
• Insurance: Above statutory – 100% continued salary payment and full financing of daily sickness allowance insurance by the employer.
• Mobility: Free parking spaces, financial contribution to public transport and pool vehicles for business appointments.

• You apply directly online for the advertised apprenticeship and submit your complete documents
• You will immediately receive a confirmation of receipt so that you know your application has arrived with us
• We then carefully review your documents and check whether your profile, motivation and the apprenticeship match well
• Usually, you will receive feedback on the next steps within 10 working days
• If your application convinces us, we get to know you better in a first video call
• If the mutual impression is confirmed, we invite you to a further interview on site. You will gain insight into your future training area, meet possible trainers and team members and can clarify any open questions
• If it fits for both sides, we look forward to your YES. Afterwards, we will send you the apprenticeship contract and prepare the next steps together until your start
• After the joint signing of the contract, we have the apprenticeship contract approved by the cantonal office. For underage apprentices, the parents or legal guardians also sign
• As soon as the apprenticeship contract is approved by the office, you are officially part of our company. Until your first day of training, you will receive ongoing information and we will accompany you step by step on the way to your apprenticeship start