TELAG AG
St. Gallen
Customer Advisor: SME On-Call 100% (m/f/d)
- 10 October 2026
- 100%
- Permanent position
- St. Gallen
Job summary
Join us at TELAG, a pioneer in telecommunication since 1959! Experience a blend of tradition and innovation while shaping our digital future.
Tasks
- Engage with customers daily, addressing inquiries with expertise.
- Handle service disruptions and coordinate technician responses.
- Ensure a positive service experience through clear communication.
Skills
- Fluent in Swiss German and conversational French; experience in customer service.
- Strong communication skills with a passion for customer support.
- Familiarity with common IT systems and a willingness to learn.
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About the job
Become a TELAGian too!
In 1959, TELAG started as the first provider of a telephone service. Today, we combine tradition with innovation and establish ourselves in the digital age with our quality and efficiency. Customer relationships are our core business, and we adhere to the highest quality standards.
Are you a passionate customer advisor who wants to actively shape our future? Wonderful, we are looking for exactly you! Strengthen our team and become part of our success story.
Your future:
With passion and team spirit, you represent TELAG in daily contact with our customers. You answer enquiries in a friendly and competent manner. You also explain complex matters clearly and ensure a positive service experience. In detail, you take on the following tasks:
- Receiving, processing and forwarding customer concerns
- Handling fault reports
- Coordinating on-call deployments
- Monitoring and providing feedback to service technicians
What we wish for:
You have a flair for customer contact and are always willing to help. You are prepared to come to TELAG daily for training. You are a communication expert who enjoys applying their skills. In addition to fluent Swiss German, you can also conduct a conversation in French. You are familiar with common IT systems.
What awaits you:
We promote your strengths and support your development.We communicate openly and transparently and treat each other as equals.You benefit from attractive preferential conditions with our partners.If you feel addressed and want to provide customers with an unforgettable service experience, we look forward to receiving your complete application documents (CV, references/diplomas) to Mr Noah Metzger, rekrutierung@telag.ch.
Mr Noah Metzger
Recruiter
rekrutierung@telag.ch
071 666 90 80
