Certas AG
Zürich
Yesterday
Head of Alarm Centre (80%-100%)
- 29 May 2026
- 80 – 100%
- Permanent position
- Zürich
Job summary
Join Certas, Switzerland's leader in professional alarm management. Enjoy a dynamic work environment with a focus on technology and quality.
Tasks
- Lead the Zurich alarm center with 40 staff, ensuring 24/7 efficiency.
- Ensure compliance with all regulatory and safety quality standards.
- Drive process optimization and digital transformation initiatives.
Skills
- Experience in operational management and strategic leadership required.
- Strong analytical skills for KPI analysis and performance improvement.
- Excellent communication skills for stakeholder engagement.
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About the job
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Welcome to Certas – the Swiss market leader for professional alarm management. As a subsidiary of Siemens Switzerland AG and the Securitas Group, we rely on the latest technology, highest quality and absolute reliability. Day by day, we take the decisive step forward so that people can feel safe in their homes, during their leisure time and at work. In our certified alarm centres in Zurich, Lausanne and Lugano, our employees ensure that everything runs smoothly in an emergency – for private households, companies and the public sector.
In this key role, you will take on the strategic and operational overall responsibility for our alarm centre at the Zurich location as
Head of Alarm Centre (80%-100%)
YOUR MISSION WITH US
You lead the alarm centre (approx. 40 people in shift work) and develop your department strategically and operationally
You ensure a stable, efficient and high-quality 24/7 operation and are responsible for compliance with all regulatory and security-relevant quality standards
You derive clear goals and measures for your department from the corporate strategy and implement them effectively
You are responsible for the continuous optimisation of processes, interfaces and workflows (especially in interaction with the monitoring service, customer service and sales) and lead cross-departmental projects
You analyse key figures (KPIs) and derive targeted measures to improve performance
You actively drive the digitalisation and further development of the alarm centre (systems, work equipment, automation)
You ensure a high level of service quality and customer satisfaction in critical situations
You are the central contact person for internal and external stakeholders and a sparring partner for the management in strategic decisions in alarm management
WHAT WE OFFER
A responsible key role with direct influence on the operational core of our company
High scope for design in a security-critical and meaningful environment
A dynamic working environment with exciting challenges in 24/7 operation and regular exchange with our location in Lausanne
