Employee Customer Support Online Casino 50-100%
Casino Zürichsee AG
Pfäffikon SZ
Key information
- Publication date:01 November 2025
- Workload:50 – 100%
- Place of work:Pfäffikon SZ
Job summary
Join the leading Swiss casino group with exciting opportunities! Enjoy a dynamic work environment and great benefits.
Tasks
- Be the main contact for guest inquiries via email, chat, and phone.
- Ensure a unique online casino experience with your daily contributions.
- Promote safe gaming practices while addressing guest needs professionally.
Skills
- Fluent in German, English, and another language; customer service experience preferred.
- Strong communication skills and a passion for service.
- Familiarity with computer systems and Office365.
Is this helpful?
With our casinos in Zurich, Pfäffikon SZ and St. Gallen as well as our online casino swisscasinos.ch, we are the leading Swiss casino group.
Swisscasinos.ch is one of the largest Swiss online casinos and recorded the strongest growth last year. To continue achieving our ambitious goals and to offer a safe and exciting gaming experience, we rely on first-class and competent customer support. Are you our joker and ready to take over the care and support of our guests in the online casino?
- You are the direct contact person for all guest inquiries via email, chat, and phone
- You ensure with your daily work that our online casino is unique
- You contribute to safe gaming operations under the guidelines of player protection
- With your empathetic manner, you professionally address the individual needs of our guests and thus ensure excellent advice
- You provide competent information about our casino game offerings
- You skillfully represent the interests of our guests and contribute to the further development of the online casino
- You ensure the complete recording of guest concerns in the CRM system as well as compliance with legal requirements
- You are a communicative, enthusiastic, and service-oriented personality
- You can communicate very well in German, English, and one other national language (French or Italian), both written and spoken. Additional language skills are an advantage
- You are computer- and game-affine and master the Office365 suite
- You are studying or have completed training, preferably in a commercial field
- You know how to skillfully combine unconventional working hours (shift, night, and weekend work, of which 60% of your activity can be done from home office) with your hobbies
- You have a clean record (criminal and debt register)
We offer extraordinary personalities an extraordinary working environment where you can contribute and develop further. In our attractive office spaces of the online casino with a large terrace and lake view, a dynamic and collegial team awaits you.
In addition to diverse development opportunities, generous social benefits as well as night and weekend bonuses, free parking spaces, and paid birthday leave, more attractive benefits await you! https://www.swisscasinos.ch/benefits
With us, you will find flat hierarchies, short decision-making paths, and a family-like corporate culture - definitely not an 08/15 job, but with a WOW effect!
Are you really excited about an exciting game? Wonderful, then we look forward to getting to know you. Our joint game starts immediately or by arrangement.
In a first step, we simply need your resume. You are welcome to create a cover letter, but it is not a must-have.
Please send us your documents exclusively via this online form. Tanja Reichlin will be happy to answer your questions.
Phone +41 55 416 30 32 • https://www.swisscasinos.ch/pfaeffikon
A company of the Swiss Casinos Group
