ISS Schweiz
Zürich
Yesterday
Account Director, Facility Management (a)
- 17 March 2026
- 100%
- Zürich
Job summary
Join ISS as an Account Director in Facility Management, leading a team! Enjoy a dynamic work environment with a focus on service excellence.
Tasks
- Oversee all FM services at multiple sites in Zurich.
- Develop and enhance contracted service offerings.
- Lead, mentor, and support team members effectively.
Skills
- Experience in hospitality or facility management required.
- Strong organizational and planning skills needed.
- Excellent communication and negotiation abilities essential.
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About the job
Account Director, Facility Management (a)At ISS, we all call ourselves Placemakers. Our goal is for our customers to find an optimal environment at their workplace and feel comfortable. Our 14,000 employees/Placemakers have a high level of service understanding to meet the diverse customer needs. We fulfill these according to the highest quality standards.
Your passion belongs to team leadership and the development of services around facility management, always keeping the customer in focus.
As an Account Director, you are responsible for smooth, innovative, and economical service delivery at our client’s various locations in Switzerland, as well as for high-quality service standards and high customer satisfaction. This includes areas such as reception, meeting room catering, janitorial services, technical operations, and cleaning.
Your main tasks:
- Operational and financial overall responsibility for all FM services at the locations in the Zurich area
- Further development of contractually agreed service offerings
- Employee leadership, development, and support according to the organizational chart
- Advising the customer on all operational and tactical FM issues
- Organization, standardization & optimization of processes and workflows
- Implementation of a continuous improvement process; introduction of innovations
- Project management, participation, and organization of additional assignments
- Contract management, coordination of subcontractors
Your profile:
- Education in hospitality or facility management
- Further training in organization or real estate industry is an advantage
- Several years of professional experience in a similar role and at least 3 years of leadership experience
- Independent, structured, and result-oriented working style
- Above-average high service and customer orientation
- High social competence, strong communication skills, and healthy assertiveness
- Great organizational and planning skills as well as excellent negotiation skills
- Confident and well-groomed appearance, combined with good manners
- Fluent German skills, English skills are an advantage
Ready for us? We are ready for you!
Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,000 employees create living spaces throughout Switzerland where over a million people feel comfortable and can thrive daily. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we focus on fair employment conditions, equal pay for equal work, and secure jobs. Appreciation is more than a promise for us – it is reflected in our five programs and over 200 training and development opportunities. Because those who bear responsibility must also offer perspectives – and without us, many things would not work.
