Senior Service and Application Manager

About the job

• Customers: You are the direct contact person for our customers in application operations, manage support and maintenance requests, and are responsible for Application Lifecycle Management.
• Transition: You transfer applications from projects into operations and ensure operational readiness with structured handover processes.
• Coordination: You ensure effective collaboration between customers, suppliers, and internal teams while keeping an eye on SLAs and maintenance budgets.
• Optimising: You apply DevOps approaches, improve processes, and advance the customer with new ideas.
• Know-how: You share your application knowledge and keep it up to date.
• Co-creation: You actively help build the SAM organisational unit.

• You have completed IT training and have at least three years of practical experience as an Application Manager in software development or maintenance.
• You impress with high social competence, strong empathy, and clear communication.
• You are passionate about supporting various customers and applications and creating real added value with your commitment.
• Teamwork and joint development are important to you, and you do everything to ensure customer satisfaction at the highest level.
• You bring experience in project management and are familiar with methodological approaches such as Scrum not only from textbooks.
• You are familiar with ITIL and have experience with incident, problem, and change management processes.
• You are knowledgeable about customer reports and creating KPIs.
• Fluent German skills in spoken and written form.