Team Leader for Central Services (m/f)

About the job

Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapy, osteopathy, psychology, etc.) with IT industry solutions and comprehensive service packages. Die Ärztekasse Genossenschaft issues over 10 million invoices per year on behalf of its customers.

The Central Services department ensures that collaboration with our field supporters, our customers, and the internal central services is guaranteed at all times.

To strengthen our team in Urdorf, we are looking for an experienced and committed

Team Leader for Central Services (m/f)

Workload: 80-100%

Start: by arrangement

Duration: permanent

Workplace: Urdorf

Main tasks

Leadership tasks:

• Professional and personnel management of a small team (5 employees) as well as identification and implementation of improvement measures to increase efficiency and employee satisfaction
• Responsibility for process optimisation, task prioritisation, as well as proactive communication and intensive stakeholder management to ensure smooth workflows and effective cross-departmental collaboration

Operational main tasks:

• Smooth and accurate handling of internal and external enquiries, quotations, orders and returns, appointment tracking, scheduling (both sales and purchasing side) in JIRA
• Procurement of IT hardware and software / supplier management
• Inventory management with annual stocktaking, ensuring the post and delivery note cycle as well as packing and shipping of IT software/hardware to our customers
• Maintenance of the customer database in Selectline
• Recording and maintenance of article and supplier master data in SelectLine
• Accounts receivable: invoicing and dunning, invoice control and creation of credit notes
• General administrative tasks
• Office supplies ordering

Additional operational tasks:

• Responsibility for facility management at the Urdorf site
• Organisation of the telephone service at reception

Requirements

• Completed commercial training or equivalent qualification
• Experience in team leadership, ideally in a comparable environment
• High service and solution orientation – you recognise problems, take them seriously and actively seek solutions
• Leadership strength – you keep a cool head even in challenging situations
• Self-management and ability to set boundaries to clearly prioritise
• Experience in order processing, warehouse logistics or procurement as well as knowledge of accounts receivable is an advantage
• Structured, independent and proactive working style
• Very good German and English skills, both spoken and written; French skills are a great advantage

Further information

What we offer

• Supportive leadership that creates the framework for the team to work successfully
• Plenty of scope to develop structures further and contribute your own ideas
• The opportunity to take responsibility and actively shape a phase of change
• 40-hour week
• 25 days holiday
• Modern office premises
• Private accident insurance
• Training opportunities

We look forward to receiving your application!

Please send your application by email to recruiting@aerztekasse.ch