Senior Front Office Supervisor (m/f/d)

About the job

Company Description

The Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands and over 1,400 hotels in operation and development across more than 95 countries. The group’s overarching brand promise is Every Moment Matters – with the characteristic Yes I Can! service philosophy.

Our team is the heart of our success. Your job brings new challenges and plenty of action every day. At RHG, we love your entrepreneurial spirit and your ability to work as a team. We live an inclusive and supportive culture where we work together to create unforgettable moments every day. Be yourself, bring your uniqueness to the team, and discover exciting career opportunities in one of the most dynamic hotel companies in the world.

Job Description

We are looking to strengthen our team from 01.01.2027 with a:

Senior Front Office Supervisor (m/f/d)

As a Front Office Supervisor, you bring an outstanding level of commitment, a focus on excellent service, and a genuine passion for creating positive guest experiences to our dynamic Front Office team.

Your main responsibilities:

• As our Front Office Supervisor, you enjoy the lively lobby operation and are the first point of contact for our guests. You are responsible for the smooth running of check-in and check-out, as well as reservations, guest enquiries, telephone calls, and payment processing
• You supervise the Front Office Agents by monitoring their workflows, conducting training, and ensuring service standards are met
• You will be the superhero for our guests, ensuring that all aspects of the guest journey and experience are delivered at the highest level. This also includes advising on local attractions, restaurants, and events
• You radiate patience, empathy, and a welcoming personality to give our guests a pleasant feeling of being welcome
• As an integral part of the team, you proactively work to ensure guest satisfaction and the smooth operation of the Front Office department by coordinating and working closely with other departments

Qualifications

You bring the following:

• You have experience at the reception as well as strong supervisory and management skills – combined with a hands-on approach and a working style where you lead by example.
• Good German and English skills
• Commitment to exceptional guest service with a passion for hospitality.
• Ability to find creative solutions and provide advice and recommendations.
• Personal integrity and the ability to work in an environment that demands excellence, time, and energy.
• You are open to digital tools and quickly familiarise yourself with new systems
• Strong communication skills.

Additional Information

We offer you:

• A permanent employment contract
• Team rates for you and your friends & family in all Radisson Hotels
• 30% discount on all food and beverages in all Radisson Hotels
• An additional day off around your birthday as a gift
• Employee benefits portal with further discounts and regional special conditions
• 550 CHF/EUR net referral programme bonus for every hire through your recommendation
• A payment for every guest you can win for our loyalty programme
• An overnight stay as a guest in your hotel, including dinner and breakfast together with a companion of your choice within 4 to 6 months after your hiring
• Free accommodation in the hotel for the first month if you come to us from another city
• Access to more than 2000 online trainings in the in-house Radisson Academy
• Diverse career opportunities worldwide in more than 1400 hotels
• Opportunity to gain experience in other hotels and thus broaden your horizons

Why become part of the Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates extraordinary experiences and unforgettable moments every day. Let your Yes I Can! spirit shine and bring hospitality to life.

Build a Great Career - Regardless of your background or experience, we invest in your growth, learning, and professional development – so you can reach your full potential.

Experience the Team Spirit - Become part of a workplace that is inclusive, inspiring, and full of joy. We celebrate diversity, support each other, and create a strong sense of belonging through our Employee Resource Groups and Inclusion Initiatives.

Lead with Your Ambition - Your ideas, passion, and drive matter! We give you the opportunity to make a difference – in hospitality, in your community, and beyond.

Feeling inspired? Then say "Yes I Can!" - and apply with us.

Everyone is welcome at our hotel - regardless of age, gender, ethnic origin, religion or belief, disability, sexual orientation or identity.
We actively promote equal opportunities and an inclusive working environment. Applications from people with severe disabilities or those with equivalent status are expressly welcome.

We look forward to meeting YOU!