Key Account Manager / Customer Success Manager (80-100%, m/f/d)
Sercon AG Services & Consulting
Key information
- Publication date:13 June 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Kriens
Job summary
At achermann, we strive for excellence in ICT services. Join our innovative team to shape the future of work together!
Tasks
- Lead account management and drive customer success in Central Switzerland.
- Develop and maintain strategic B2B relationships with clients.
- Collaborate with teams to optimize workspace solutions and projects.
Skills
- Experience in B2B sales and customer relationship management required.
- Strong communication and presentation skills are essential.
- Expertise in digital transformation and modern workplace solutions.
Is this helpful?
At achermann, we have a very clear goal: excellence in all areas. As a service company, we inspire our customers with highly professional ICT services, pursue the concept of Future Work, and rely on our self-developed «Managed Modern Workplace». With this approach, we support companies in optimizing their work environments and responding to the constantly changing demands of the modern working world. Our respectful interaction with each other distinguishes us and connects us as a top team.
Do you fit with us? Do we fit with you?
Become a leader of our Customer Team Central Switzerland – we are looking for an immediate start or by agreement for a
Key Account Manager / Customer Success Manager (80-100%, m/f/d)
for our location in Kriens (LU) with a focus on Central Switzerland.
Your mission: Visionary Customer Success Manager and Account Team Leader
We are looking for you as a visionary Customer Success Partner who primarily focuses on the strategic development and sustainable maintenance of existing customer relationships in Central Switzerland. In doing so, you continuously identify new growth potentials and systematically tap into them, while also building selected new customer relationships. You understand the transformation of the modern working world and accompany customers on their journey into the future of work in the long term. As an integral part of our Customer Team, you work closely with Service Management and the Technical Team and take on the leadership of complex customer projects together with the Technical Team Leader and the Service Manager.
Challenge accepted? Then definitely keep reading:
Your main tasks
- Future Work Visionary: Strategically develop existing customer relationships and inspire them for the continuous transformation of their working world through innovative workspace concepts and digital solutions.
- Strategic Customer Care: Systematically expand the customer base in Central Switzerland, focusing on the sustainable deepening and expansion of existing customer relationships, complemented by the strategic tapping of selected new business opportunities.
- Team Leadership in the Customer Team: Lead interdisciplinary project teams together with the Technical Team Leader and Service Manager and coordinate optimal collaboration between Sales, Service, and Technology.
- Transformation Consulting: Develop tailored Future Work strategies in collaboration with our consulting team and your customers and support them in successful implementation.
- Solution Architecture: Develop innovative concepts that intelligently connect technology, work culture, and spatial design.
- Regional Market Development: Use your expertise and network to continuously develop our Future Work portfolio in Central Switzerland and integrate new trends early.
- Customer Success Management: Ensure long-term customer satisfaction and the continuous expansion of customer relationships together with the specialist teams.
- You bring solid experience in sales and the sustainable development of B2B customer relationships, ideally in the ICT and workplace environment.
- You are a strategic relationship architect who builds long-term partnerships, continuously deepens them, and systematically identifies and taps into new growth opportunities in existing customer relationships.
- Your expertise in the areas of Modern Workplace, Cloud Computing platforms, Microsoft 365 & Azure, and topics related to digital transformation makes you a competent advisor. The topic of Future Work is already present for you today.
- You have experience in leading and coordinating interdisciplinary teams and can successfully manage complex projects together with specialists.
- You understand the trends and challenges of modern working environments and can convey them convincingly.
- You are well-networked in the economic region of Central Switzerland and know the local market conditions. You are an inspiring communicator and presenter with the ability to convey complex relationships understandably.
- You recognize future trends early and develop concrete, actionable strategies for our customers from them.
We offer
a forward-looking job at our location in Kriens with a focus on the dynamic economic region of Central Switzerland. You work in an innovative, interdisciplinary team and actively shape the future of work. We live what we sell: flexible working models, state-of-the-art workplace equipment, and an inspiring working environment. In addition, there are attractive employment conditions, excellent development opportunities, and the chance to be part of a company that actively shapes the working world.
As Chief Customer Officer of achermann ict-services ag, I warmly invite you to become part of our family and actively shape the working world of tomorrow with us. Send us your complete application dossier by email to talent@achermann.swiss or contact your future coach, Rolf Borkowetz, directly at 041 417 11 04.
We look forward to seeing you!
