CSS
Root
Customer Service Centre Employee with Experience in Customer Consulting 80-100%
- 26 June 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent)
- Root
About the job
Being there for our customers individually has always been part of our DNA. You and your colleagues in the Customer Service Centre ensure that everything runs smoothly. We are problem solvers, cool-headed keepers, helpers, and all-rounders (well, almost). And we are good listeners too. Whatever way you want to shape your life, we are a strong partner for you. Do you also thrive when things get busy and want to always provide our customers with the best possible service? Then you fit with us.
Customer Service Centre Employee with Experience in Customer Consulting 80-100%
This is what your daily routine looks like
- At the heart of it: You support our customers with telephone information about our insurance offerings - from Monday to Friday between 08:00 and 18:00.
- Your main task is to handle telephone enquiries in the areas of benefits, finance, sales, and changes. Additionally, you occasionally take on simple written enquiries.
- You record telephone calls in the system and help to ensure the service quality for our customers.
- You have a good sense for sales opportunities - you forward them to our agencies and are an indispensable support in this.
- You send out premium and benefit statements, account statements, etc., and we can also count on you for other administrative tasks.
What you bring with you
- First and foremost: Your completed basic training serves as your foundation. Whether as a Customer Dialogue Specialist, Retail Specialist, Businessperson, or with A-levels - we are open to all.
- If you have completed the VBV certification, have insurance knowledge, or experience in a customer service centre, this is definitely an advantage.
- You enjoy contacting customers by phone. You approach the diverse customer concerns positively, with passion, and always put the customers at the centre of your actions.
- You are characterised by a positive mindset, think critically and solution-oriented, and are resilient.
- You are familiar with using a notebook and navigate complex IT systems well. You enjoy using artificial intelligence (AI), as AI has become indispensable in our daily lives.
- You have very good spoken German and English skills and are confident in negotiations with our customers. Perhaps you even speak French or Italian as well?
CSS Insurance
6037 Root / hybrid
6037 Root / hybrid
